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Ham
Rank 2
December 13, 2023
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Just moved in- Have I missed Warm Home Discount cut off date?

  • December 13, 2023
  • 14 replies
  • 407 views

Hey!

 

New member here 👋 - I hope everyone is okay! This isn’t my first Community rodeo 😆 

 

I’ve just moved into a new property supplied by OVO (never had them as my supplier before!) so I’ve just got a few questions… 

 

  • Have I missed the WHD cut off? Just wondering if I’ll be eligible at my new property. I know that it’s done automatically this year, but wondered if I need to submit something as I’m joining the party late. 
  • We have SMETS1 meters at the property - my account hasn’t been set up properly in your guy’s side yet so I’m not too sure if it’s functioning. But we don’t have an IHD - just wondering if we would be able to get one? / if we will have the meters upgraded to SMETS2. 
  • Do I have the option to pay via a variable DD rather than fixed? We’ve just signed up to the loyalty fix and it’s saying £153 a month!!!!!! And we by no means can afford that! So I think variable DD with as little usage as possible will be best for now.

Any-whooo folks, it’s late now! Hopefully someone replies in the morning 

 

Ham

    Best answer by Blastoise186

    Updated on 08/10/24 by Emmanuelle_OVO:

     

    What is the Warm Home Discount (WHD)?

     

    The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with their energy costs. It's usually paid between October and March of each scheme year. It's a Government scheme funded by participating energy suppliers like us. It’s designed to help people who need it most.

     

    The Warm Home Discount (WHD) scheme is closed for the scheme year 2023/24 and will reopen again later this year. 

     

    The Warm Home Discount (Broader Group) has now opened to applications from our customers based in Scotland.

     

    Customers can apply online here. 

     

    Broader Group Eligibility Criteria can be found here.
     

    We encourage all customers who believe they fall into the Broader group (Scotland Only) to apply online via the OVO and Boost websites. 

     

    However, If a customer needs some assistance completing their WHD application please contact our support team. 

     

    OVO Broader Group: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme 

     

    Boost Broader Group: https://www.boostpower.co.uk/help/support/how-do-i-get-the-warm-home-discount 

     

    Ways to get financial support

     

    If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

     

    How do I register for the Priority Services Register (PSR)?

     

    Check out the Customer Support package here: https://winter-support-package.ovoenergy.com/

    ​​​​​​

     

    Good morning @Ham :D

    Well, if you count 00:20 as “morning” that is! XD

    You’ve probably already figured it out, but I am one of the Forum Volunteers around these parts. Be careful, cuz this is even wilder than the wild wild west.

    Aaaaaaaaaannnnnnnnnyyyyyyyway…

    Have I missed the WHD cut off? Just wondering if I’ll be eligible at my new property. I know that it’s done automatically this year, but wondered if I need to submit something as I’m joining the party late.

    I’m afraid so for this year - the cut off is around July. But you’re in time for the 2024/25 scheme though.

    We have SMETS1 meters at the property - my account hasn’t been set up properly in your guy’s side yet so I’m not too sure if it’s functioning. But we don’t have an IHD - just wondering if we would be able to get one? / if we will have the meters upgraded to SMETS2.

     

    Hmm… Sounds like some trickster has nicked your IHD - they’re not meant to leave the house they’re installed at! Trying to get an IHD for S1 meters is tricky and OVO doesn’t have any stocks left either. But I do have options for you.

    Do I have the option to pay via a variable DD rather than fixed? We’ve just signed up to the loyalty fix and it’s saying £153 a month!!!!!! And we by no means can afford that! So I think variable DD with as little usage as possible will be best for now.

     

    Not with OVO - VDD seems to be falling out of favour as well. You can do Pay On-Demand, but you’d lose the fix deal (I’d keep it if it were me!) and now really isn’t a good time to gamble with the price caps…

    Try calling 0800 069 9831 though. The Collections Team can probably figure out a way to lower the payments until the first review comes in.

    Let me know if you’ve got more burning questions - I’ll do what I can to answer them!

    14 replies

    Show previous replies
    Nukecad
    Super User
    NukecadSuper User
    Super User
    December 14, 2023

    Both correct, different supplier (it was a British Gas IHD, I don’t know who else the supplier had been but when I moved in I signed up with SSE) and the old SMETS1 meters couldn’t be enrolled with DCC for some reason.

    OVO did come to fit SMETS2 meters back in May but hit a technical snag with the new gas meter, so I now have a new SMETS2 for electricity but still the old SMETS1 for gas.
    (Which caused some fun as for months they were trying to bill to a new gas smart meter which was never installed, I think I have now got that one sorted out).

    I said, Hey - Watts going on.
      H
      Rank 2
      HamAuthor
      Rank 2
      December 17, 2023

      Hey everyone!! 
       

      sorry for my recent inactivity, we’ve been away! 
       

      Looked through the house top to bottom and sadly no IHD 🤷🏼‍♀️. We’ve been signed up for over a week now and our app is still saying collecting data? So I’m just wondering if it will ever connect or it will be a dead SMETS1. 
       

      Anyone got any advice how long I should leave it? Or if I should contact OVO to see what is what? Ideally, I want the meters upgraded to SMETS2 - but I feel like OVO might follow the same excuse other energy suppliers follow… “you’ll have to wait for the DCC to upgrade them” which is absolutely not true 😆 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      December 17, 2023

      Hiya! Welcome back.

      If you can post photos of the meters you’ve currently got, we might have the ability to recommend options.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Jeffus
        Rank 20
        Jeffus
        Rank 20
        December 18, 2023

        Try this @Ham to see if your meter has been upgraded 

        https://smartmetercheck.citizensadvice.org.uk/

        Did you check out any of the free 3rd party apps to see if they can access your smart meters? They only work if the software on your SMETS1 meters have been updated 

         

         

         

        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd