Skip to main content
Answer

Just got a new gas prepayment meter installed, how long does it take to get it registered so i can top up?

  • August 23, 2022
  • 2 replies
  • 245 views
G
New Member*

I recently got a new card  gas meter installed but how long does it take to get it registered so I can get my card to put money in , it has been in a week now but OVO does not have any info on it even though it was them that ordered sign to install it 

Best answer by Tim_OVO

Hi @gordon colqohoun, thanks for posting. 

 

Are you a prepayment OVO customer for gas and electricity? To be with OVO PAYG, you’ll need to have a DCC managed smart meter (SMETS1 Enrolled or SMETS2). If that’s you, I’m not sure on timeframes for when cards will be sent to you, but you’re able to contact the team directly through the chat option in the OVO PayPoint App. If you’re unable to use the chat function, here’s the number to call: 0330 175 9669.

2 replies

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • August 23, 2022

Hi @gordon colqohoun ,

I’m not quite sure what you mean there. Could you post some photos of the meter please?

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Tim_OVO
Retired Moderator
  • Tim_OVO
  • OVO Forum Legend
  • Answer
  • August 24, 2022

Hi @gordon colqohoun, thanks for posting. 

 

Are you a prepayment OVO customer for gas and electricity? To be with OVO PAYG, you’ll need to have a DCC managed smart meter (SMETS1 Enrolled or SMETS2). If that’s you, I’m not sure on timeframes for when cards will be sent to you, but you’re able to contact the team directly through the chat option in the OVO PayPoint App. If you’re unable to use the chat function, here’s the number to call: 0330 175 9669.

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Terms & ConditionsAccessibility statement