Ivie Bud “Electricity Supply Disconnected” message and no data from meter
Has anyone else with an Ivie Bud IHD had problems recently? At exactly 1am BST (midnight UTC) from Sunday 11th → Monday 12th mine stopped working. It just has a message scrolling across the bottom of the screen stating that the “Electricity Supply [has been] Disconnected” (Which it hasn’t).
Chameleon have said that it’s because there’s no tariff information on my actual smart meter and, last week, Ovo were kind enough to reset the connection a couple of times and I made them aware of the comments from Chameleon about the information. Unfortunately, even after a couple of restarts, the message remains and there is no information being retrieved from the smart meter (no readings, nothing).
The Bud had been working fine for months before this and I’d normally suspect a technical failure, but the timing is just too perfect and it feels like it’s a scheduled action of some sort that’s caused the issues (firmware update, potentially). Unfortunately there aren’t any diagnostic logs that are accessible.
The Bud is showing that it’s connected to both the meter and to the WiFi (not that the WiFi is relevant, but it at least shows that its radios are working). The only thing which may be of relevance, but it could also be coincidental: we did have a very, very brief power outage at 14:51 on Saturday 10th and I had initially suspected this to have caused the problem, but Ovo have confirmed that they are getting readings from the meter, so the meter is functional; it’s just the part that sends the data to the IHD that doesn’t seem to be working.
Anyone else in the same boat, or have any advice, please?
