Is there an Australian OVO forum group on here?

Yeah, it’s a tricky one really! We get folks from Australia stopping by from time to time, maybe around once every six months or so? The biggest complication is that while both OVO UK and OVO AU are definitely part of the same OVO Group, they have to run things in a massively different way - and on totally different time zones!

We’re mostly equipped for OVO UK here (and that’s also the one which “owns” the Forum) and the way things work in other countries is often pretty different compared to the UK. One of the biggest challenges I can think of, would be the extra workload of figuring out how to handle the split between the two sides - and also how to run the show when someone comes here to ask a question about the other OVO that’s currently asleep.

If we get more folks stopping by, I might think about raising the discussion further in terms of what we can do as Forum Volunteers but at the moment we don’t seem to get many of our Australian friends stopping by so we tend to handle them on a case-by-case basis.

I’ve only seen a couple of requests from OZ over several years

I actually said “there is a link” in response to your suggestion that British sources don’t mention OVO Australia

Sorry if the image isn’t clear enough for you 

If there is any Energy Forum in Australia? Doesn’t have to be related to OVO. The place where people discuss energy related questions which are specifically for Australia. 

Seeing that OVO is slowly expanding to other countries, I could guess the number of visitors from outside of the UK would grow. 

Not one that I know of, but it could be that some form of one exists on social media platforms (which I don’t monitor).

Personally… My suspicion is that if OVO AU was to have a Forum like this one, it’d probably be on a dedicated instance so that things don’t get tangled up as much. IIRC they already use Zendesk Suite so they could probably just turn on the Forum functionality.

…

So, I assume, it would be good for the forum to place some kind of information which would be related to the Australian customers.

I’ve only seen a couple of requests from OZ over several years

 Also, with “there is the link” would be helpful to put the actual link.

I actually said “there is a link” 

Sorry if the image isn’t clear enough for you 

 

Not funny. Customer friendly approach would include the actual link. It is ways easier than creating an image with the giant arrows. 

I’ve no idea what a link to the OVO Australia website would help with ..

I was merely commenting on your suggestion that British sources don’t mention it 

I don't want to add fuel to the fire here but I thought that ​@BPLightlog  ‘s big yellow arrow was actually humourous in a way in that it reminded me that I had seen that link before but forgotten that it was there. I think it's related to the fact that I'm not on the app so much since I defected but I still use it to check my relative's power consumption to see that she is ok.

Morning everyone, 

Just to add to the conversation that a lot of our content, community members experience and specialisation is within the UK and the energy infrastructure. There’s a risk that anyone from outside the UK coming to our Forum could receive the wrong advice leading to issues that could’ve been mitigated.