Is the OVO website really going to be down for the rest of 2023?

Didn’t work - chat terminates as soon as email address is put in (as requested)

So phone number doesn’t work, chat doesn’t work, and website is down until 2023 - it actually looks like its been hacked the message is so poor. 

Add to that no comms whatsoever have been issued…. maybe it is just a hack.

Or, can someone from OVO please respond.

Thanks

I’ve just said a solution that works. Use Incognito Mode in your browser and when the bot asks if you’re a customer, say no and don’t provide any email address at all.

You can’t demand a response from OVO staff here. This is a community forum patrolled by forum volunteers such as myself.

The legacy billing system has been disabled completely and this is intentional. It’s to make the migration easier, nothing else. You should have had an email or letter about it.

Hi @collinsUsername if you want a personal response by OVO via a social media channel, try the OVO Facebook or Twitter site.

Both these are official OVO support channels and are staffed by OVO employees. 

https://www.facebook.com/ovoenergy

Out of interest have you considered switching suppliers if you are not happy. The new industry faster switching service is very quick these days.

Thanks for the reply. I use the online system so that I don’t have to make lengthy phone calls. The chat system is unreliable. Given that OVO has created this problem and didn’t have the courtesy to pre warn customers then I will let things run. If my current credit amount fails to cover my costs in the future then OVO and I will have to have a discussion about the cause of this. And of course this poor customer relations exercise will lead me to consider which energy provider I choose in future.

I did call them as wanted to know more about this but the lady I got couldn’t tell me anymore and no firm timescale. Asked her to check my usage for the month she couldn’t ! Have had my monthly bill sent via email so will just need to check it ties in with my meter readings. Not ideal 

HOW WILL WE PAY OUR ACCOUNT AND GIVE READINGS IF NO ONLINE ACCOUNT UNTIL THE END OF 2023??

How will others deal with this situation … seems quite a nightmare to me   ….W. FROM WAKEFIELDcl

Hey @Fizzy,

Sorry about the problem you’re having.

It sounds like you’re on our old billing system, OVO has closed this down, and are in the process of moving customers to the new billing system. The online account won’t be available while this is ongoing but you can still contact our support team, who can help with payments, readings and everything else in between. 

You’re not the only one experiencing this at the moment, there are other topics on the Forum where this same issue has been discussed. 

You’ll continue to receive your statements as normal, and you’ll be notified if your Direct Debit needs increased. For any other problems or queries with your account, do contact the Support Team.

I’m still having trouble even when I go to log in via https://www.ovoenergy.com/ still takes me to this, can someone please help!

Hey @olly808,

Sorry for the issue you’re having,

It looks like you’re on our old billing system. OVO have closed this down and are in the process of moving these remaining customers onto our new billing system. Online account use won’t be available for the foreseeable future but you can contact our Support Team in the meantime to submit readings and you will receive email attachments with pdfs attached for your bills.

You can top up via bank transfer, cheque or by calling 0330 303 5063, you’ll continue to get monthly statements, OVO will contact you if your direct debit needs increasing. For anything else please contact our Support Team. 

Hope this helps. 

OVO have never ever been able to accurately calculate how much our DD should be, always massively over estimated. How do I get bank details to make top up payment? Without telephoning when your line are always busier than usual, which appears to be 24/7 365. Your chat facility is worse than useless, I don't know what training you give *edited by mod* that I chat with but they never have any meaningful answers.