Is the OVO website really going to be down for the rest of 2023?

Thanks, that's very helpful - I’ve now submitted the opening readings. But begs the question as to why did the link provided in the letter sent to me not work? And is the website really being rebuilt over the next seven months, or not?

There is an ongoing migration of some older existing customers from an old IT system to a new one. I suspect the link on the letter isn't correct.

I am sure one of the ovo moderators on the forum will pick this up on Monday and feedback. 

Whats most dispappointing is there was no warning of this. No email to say it was happening or was going to happen. 

I think that is a very good point. 

The communication could have been a lot better. It is very telling that even the. Ovo moderators on the forum had to check what was going on. 

I was told that I would continue to be sent my bills - and a few days later I had an email with my bill.  Unfortunately the bill was accessed via a link in the email - and guess what - I ended up back in the “no website untl Christmas” page.

There is no way that I am phoning them and hanging on for ages.

But my current monthly payment is well below my current bills and I have been making top up payments each month. Tis is done via the website - so I won’t be able to top up until Christmas!

I presume you’ve tried this link to log in? https://www.ovoenergy.com/

Of course I have tried that link. 

More times that I can remember.

I am now going to shut up about this because it is clear that OVO has tin ears and doesn’t care.

When will they send the debt collectors in?

Will they wait until Christmas?

and to be honest I don’t believe the line that it is only 2% that haven’t been transferred to the new system. That is just not how things like this work - or should work

Sorry but you didn’t answer previously. You do know of course that this isn’t a direct channel to OVO. No one here has access to your account and most members are other customers like you

Some further info, in case it helps someone from OVO to explain what’s going on (or for the benefit of other readers).

I was a customer of OVO from about 2015 to 2020, when I switched to Southend Energy (run, so I thought, by my local authority - but actually operated by Robin Hood Energy). When that company folded I accepted a switch to British Gas. While with OVO I had Secure Liberty 100 smart meters fitted, and these worked perfectly well, as they did during my time with Southend Energy. Sadly British Gas had intermittent problems accessing them (despite their reassurances that the matter would be resolved ‘soon’). Similarly, their online portal was ‘being migrated – but you won’t have any issues’, but nonetheless did not enable me to access the smart meter readings – indeed it seemed they only polled the meters when it was time to generate a bill.

That’s what caused me to return to OVO. Having signed up by phone the initial contact was an email confirming direct debit details – I’m still waiting for formal written confirmation of the account. I followed the link on OVO’s website [https://www.ovoenergy.com/help/my-account] to set up an online account. When I tried to login to https://my.ovoenergy.com/login I got a screen with the pre-populated fields: OVO id containing 100904836, and a hidden saved password, above a green ‘Log on’ button. That’s what links to a webpage advising that a new website is under construction but won’t be actually available until the end of 2023.

Following the reply from ‘jeffus’ I tried the link to https://www.ovoenergy.com/ and clicked the login button. The same saved details appeared but when I deleted them and entered my email address and the password I’d set up earlier I was correctly connected to my own new account, where I could submit the changeover readings.

So I now wonder if the OVO id ‘100904836’ relates to my previous account, which clearly would have been linked to the earlier billing system. But if that’s so, where were my previous login details stored? It turns out that they’re in my Google password store! (Now deleted)

But in my ‘real’ online account it’s apparently not possible to show me ‘My energy usage’ nor my smart meter readings, although my Pipit IHD seems to be working and shows the correct tariff details. How do I check if the WAN side of the smart metering is working correctly? The signal strength indicator shows five flashes, which I take to mean there’s no problem there, so why can’t OVO get readings from the meters? And if OVO can’t read the meters how can it advise what my balance today is?

(If this last aspect belongs to another thread, could someone move it?)

Unfortunately even if you’ve been a customer before it takes a while for the meters to sync and provide readings. It is quite possible that estimates are being used until then unless you enter them yourself as manual readings. 
From memory I think the flashes you describe are correct but I’m sure someone will confirm. 
Your IHD uses a local connection to your meters and so is not an indication of good comms to the main data hub