Is my PAYG meter impacted by the RTS shutdown?

Hi, I am back again, no further on with my complaint with the ombudsman and dealing is the 19th of January to come up with a decision. I dont understand why I have received this email, i topped up £75 on 30th December, then another £100 on 2nd January and anothrt £50 yesterday, Monday 6th. I have topped up £225 in a week. So how they can say this is ridiculous. I top up every few days. I see they have increased the peak price from 25.43p to 26.40p and offpeak from 21.32p to 21.39p and the standing charge has only went down by 1p A WEEK. I cant sustain this and I have heard nothing back from OVO. No help atall and its very unfair. £225 a week for 4 weeks, is almost my wages all gone on electric alone. How do they expect people to live! 

Best to post this kind of image with acc number obscured 

I dont know how to remove it🙈

I hope you’ve replied to that email explaining that yes, you are still in the property, and giving the details of the top-ups you’ve made recently. It’s obvious that there’s some disconnect between the top-up mechanism and your account; the sooner you give them the information they need, the sooner it will be sorted out.

Be sure to reply using the email address OVO have for you, which I suppose is the one the email in your screenshot was sent to.
 

Don’t panic! The RoboMop 3000 has been summoned. It’ll show up once it’s finished charging. :)

Yes, i replied instantly with the amounts and dates i topped up. I unfortunately dont keep the receipts after i know its went in my meter. I have never had this before so it is very strange. I did do the live chat last night but was told, the department i need to deal with close at 6pm. So I was too late. 

​@Vreid92 Just an FYI - managed to edit your image to remove your account number from public view 😎

Thanks so much!