Skip to main content
K
Rank 1
Kmckenna95
Rank 1
July 20, 2025
Solved

Is anyone else with a BMW EV having charging issues?

  • July 20, 2025
  • 2 replies
  • 213 views

So I recently got my home charger installed. It's a Project EV Apex, not on OVOs list of directly supported chargers, however I have a 2023 BMW i4 which is.

The experience so far has been abysmal, never had more that 14kwh go into the car via smart charge. It changes the cars schedule to be ready for 4 days time and in the bmw app the charging status is just stopped not paused. 

 

Is anyone else having issues with their BMW? I really hope there's just a setting I need updating or something because this is the worst app I've ever used.

Best answer by Abby_OVO

Updated on 01/08/25 by Abby_OVO

 

Hey ​@Kmckenna95 

 

Sorry to hear you’ve been having trouble with charging.

 

Blastoise186 left some helpful advice here, it sounds like it’ll be best to get in touch with the Charge Anytime team so they can take a look at what’s going on.

 

How to get in contact with the Charge Anytime team:

 

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

Let us know how you get on.

2 replies

Blastoise186
Super User
Blastoise186Super User
Super User
July 20, 2025

Hi ​@Kmckenna95 ,

I’ve not seen this recently, so I’d suggest checking in with the Charge Anytime team on 0330 175 9678 as they’ll need to dig the logs to figure out what’s going on.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Abby_OVOSolved
Community Manager
July 21, 2025

Updated on 01/08/25 by Abby_OVO

 

Hey ​@Kmckenna95 

 

Sorry to hear you’ve been having trouble with charging.

 

Blastoise186 left some helpful advice here, it sounds like it’ll be best to get in touch with the Charge Anytime team so they can take a look at what’s going on.

 

How to get in contact with the Charge Anytime team:

 

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

Let us know how you get on.

Currently Playing: She's Electric
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd