Introducing Charge Anytime - next generation EV charging

Hello again, last night my dad came home around 10pm with his car at 41%, plugged in his charger and we setup the schedule on the Charge Anytime app for the car to be ready and charged at 7am, everything seemed fine, no warnings or anything, it even told us it would start charging after 1am.

Wake up in the morning and guess what? Still 41% charge… it didn’t even charge a single percent, then we try to start an urgent charge, it just gets stuck there and doesn’t do anything at all. Now he had to go to a public charger and spend more money to charge it.

Can anyone tell me what is going on here? Thank you.

 Not sure but I would try the following:

1. check to see that the vehicle does not have a timed charging schedule (say between midnight and 4am for example). If it does, delete it to avoid conflicts.
2. assuming your Dads car is one of those supported by OVO contact the Charge Anytime support team and de register the vehicle. Delete the app then ask for assistance in registering the vehicle once again and re-install the app.
3. if the problem persists get OVO to install a charger. I keep whacking on about my Indra charger which does the business for me. I had inconsistent results from using Charge Anytime at first  set up by reference to the vehicle itself. I experienced  repeated charging failures. 
4. As your Dad is a power user and the cost of using public chargers is extortionate it is probably worth the investment to eliminate all the problems once and for all. Your dad probably pays 79p per KWh or thereabouts at  charging station whereas with Charge Anytime working as it should at home the cost should be 7p per kWh.

There may be other contributors to the forum with suggestions as to how to iron out your Dads charging issues. I hope you resolve them as it’s a good product.

Hey ​@win20

I can see our community member has provided some helpful advice here. 

I just wanted to add that the topic hub might be helpful to you:
 

I have just bought a 2021 Nissan Leaf with a 40Kw battery. Im currently charging it using the three pin plug but I am considering a charging unit (Ohme)from OVO,  it appears from reading these forums that the car is not compatible with the charge anytime rate! Is that right or am I completely wrong?

Howdy ​@Bugerlugs ,

If you’re going down the Charger route, you can use ANY EV you want with it - just hook up the Charger to Charge Anytime and it’ll work just fine, even with EVs that don’t work with CA. :)

Hi ​@Bugerlugs 

Thanks for your post, and a warm welcome to the OVO Forum.

​@Blastoise186 is absolutely right here - for Charge Anytime you can have either a compatible vehicle or a compatible charger. You can check our range of chargers here.

If you do purchase a charger and apply for Charge Anytime, you’ll be reached out to by our EV Experts who will guide you through the process every step of the way. They’re a great bunch of people and are super helpful. If you want to reach out to the team directly before making any decisions you can do so by emailing chargeanytime@ovo.com.

I hope this helps, we’d absolutely love to have you as a Charge Anytime customer 😁

Thank you for the explanation, I now understand about the charger and charge anytime. I will apply for a survey shortly. 

​@Bugerlugs that’s great news! We look forward to hearing about your Charge Anytime journey! 😁⚡🚘

Does anyone have experience of charging a 2021 Discovery Sport p300e on Charge Anytime?  About to confirm the order but when I look at the OVO app it says vehicle not compatible?!? Would it work if I get one of the chargers on the OVO Charge Anytime page?

Howdy ​@Murrind ,

For Land Rover, you’ll definitely have a better experience if you go via the Charger. If you want a good one, we’ve seen VERY good things with Hypervolt - this means you can hook up any EV you want and it’ll just work.

Hope this helps!