Introducing Charge Anytime - next generation EV charging

Hi @slow driver 

As one of our volunteers, Blastoise186 has already mentioned, you can now add Charge Anytime no matter what tariff you’re on. As long as you’ve got an electricity supply with us, the tariff doesn’t matter, so if you’ve not got gas, or your gas isn’t with us, you’ll still be able to add Charge Anytime onto your account.

If you need some help getting Charge Anytime set up, the following topics may be helpful to you:

Hope this helps, let us know if you’ve got any other questions.🙂

We are deciding whether to stay with Ovo Energy and want to charge our Hyundai Kona using a Zappi charger and your package, 'Charge Anytime'.

When will the results of the current trial of the Kona be known?

Hi @Sarah Wooller ,

That’s probably one for the Charge Anytime team in the morning - give them a call on 0330 175 9678 Option 2.

Thanks. Here's hoping for a straight forward answer.

Hey @Tesla, 

I’m sorry to hear that you’ve been having issues with your Charge Anytime app. I’m assuming based on your username that you’re a Tesla owner? I’ve heard of other members with what sounds like a similar issue so you’re not alone. 

I asked the Charge Anytime team and they’ve said that Tesla and Audi updated their vehicle apps in the last 2 weeks. They’ve asked if you can ensure that both your Charge Anytime app and vehicle app are up to date and you may need to log out and back in to Charge Anytime through the app.

We have limited visibility through the Forum to your Charge Anytime account but we’ll try and give you the best advice and support as we can. If you’d like to discuss your account in detail you can reach the team on 0330 175 9678 (option 2 for existing customers) or chargeanytime@ovo.com.

Hopefully they’ll be able to work with you on the issues that you’re facing and get you back on the Charge Anytime rate. Keep us updated when this is resolved for you. 

Hi,

….now working, I reset my car satnav map home location (Tesla M3), deleted the ovo app, profile and ovo charge anytime account, then re-registered and reset the whole lot back up, and it’s now working and giving discount upon charging. 

I have saved £3.55 for just one days charging, which is great but also an indication of the vast money lost due to the app initialisation issue over the past month… 

Obviously something adrift with the app, certainly an area for improvement, where it doesn't do sufficient checks to ensure and or ask the user to check / reset the set home location on the car’s map system, as this is now obviously vital to it’s operation…..

Stephen

Hi @Tesla ,

You might want to drop that as a suggestion under https://forum.ovoenergy.com/ideas - this helps us keep track of them.

I’m having exactly the same problem as above my car is plugged in but the app is saying it’s away from home I’m using a renalt Zoe. My account is around £60 in debit because the app isn’t working and I’m not getting the 7p charge rate any help would be great please?

Have you tried resetting your SatNav and apps as the user did in the post 3 above this?