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K
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KJR
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May 13, 2023
Solved

Installation of a CT meter and on a domestic tariff

  • May 13, 2023
  • 7 replies
  • 1004 views

I have a 3-phase 200Amp supply. KVA is 101 and I need to have a CT meter installed. This is for a single house which is using only electricity (no gas). I have EV chargers, heat pumps etc. Can OVO install a CT meter and offer me a domestic tarrif?

Best answer by Blastoise186

Updated on 17/03/25 by Ben_OVO:

Have you got a CT meter? Join the discussions below if you aren’t able to find the answer you are looking for in this topic:
 

 

Hi @KJR ,

OVO is capable of this from what I understand. However, it’d have to be an AMR Meter rather than a Smart Meter. While AMR can automatically submit readings to your account, you won’t have access to fancier features which means you can’t use Time of Use or Type of Use Tariffs. If you’re OK with that, OVO can definitely look to help you out with this one. I’d recommend booking it in over the phone or via live chat to discuss your requirements as the online portal won’t work.

7 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
May 13, 2023

Updated on 17/03/25 by Ben_OVO:

Have you got a CT meter? Join the discussions below if you aren’t able to find the answer you are looking for in this topic:
 

 

Hi @KJR ,

OVO is capable of this from what I understand. However, it’d have to be an AMR Meter rather than a Smart Meter. While AMR can automatically submit readings to your account, you won’t have access to fancier features which means you can’t use Time of Use or Type of Use Tariffs. If you’re OK with that, OVO can definitely look to help you out with this one. I’d recommend booking it in over the phone or via live chat to discuss your requirements as the online portal won’t work.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
K
Rank 1
KJRAuthor
Rank 1
May 13, 2023

Hi Blastoise186. I did try and speak to OVO yesterday but just couldn’t get through on the phone. I will try again.

I’m not concerned about fancy features but I am keen to get a domestic tariff whereas some of the other energy suppliers are telling me they can only offer a commercial tariff if I install a CT meter.

Blastoise186
Super User
Blastoise186Super User
Super User
May 13, 2023

Live Chat tends to be faster. And OVO will support CT Meters on a Domestic supply, especially if that’s the only possible meter option permitted by the DNO for your use case.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    K
    Rank 1
    KJRAuthor
    Rank 1
    May 13, 2023

    Thanks so much. I’ve just tried to find their Chat function but I can’t find it! The website says it’s available till 2pm on Saturdays….

     

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    May 13, 2023

    Webchat  -https://help.ovoenergy.com/#contact_us_container

    or social media at weekends

    Twitter  -  https://twitter.com/OVOEnergy

    Facebook  -  https://www.facebook.com/ovoenergy

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    K
    Rank 1
    KJRAuthor
    Rank 1
    May 13, 2023

    Thanks for your Webchat link. It says messaging is not available right now. Maybe I have to wait till Monday. (I’m not on T nor FB)

    R
    Rank 2
    ruralCTsupply
    Rank 2
    February 7, 2024

    KJR - did you get any joy with OVO on this enquiry?

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd