Hi,
I’m a new OVO customer and set up my account in late may 2024 for a move in date of may 31st. However, the account setup date is listed as the 1st of June and this is the same on my first bill (1st-30th June), so one day after I actually moved in. Is there a way to alter this so it covers the 31st of May, for which I am liable for the bills?
thank you,
Josh
Best answer by joshua22
Hi
I think the previous tenant was with EDF despite the home set up assistant I used saying the property was supplied by OVO. Either way I’d hope the previous tenant/landlord wouldn’t kick up a fuss about the account starting a day late seen as it would add about 70p to their final EDF bill.
+1Hi
For a period so short like that one day, I probably wouldn’t worry about it too much if it were me. You’d have barely used anything on the first day and whoever was paying the bill before you can probably just eat the £1 bill or so for that time and call it done.
Hi
I think the previous tenant was with EDF despite the home set up assistant I used saying the property was supplied by OVO. Either way I’d hope the previous tenant/landlord wouldn’t kick up a fuss about the account starting a day late seen as it would add about 70p to their final EDF bill.
Not realy the topic/point of this thread but:
In my opinion having your billing period aligned to the calander month is going to be a BIG plus when looking at your ‘live balance’ online. It wiill make certain things much easier to understand. And especially if you start to do your own calculations, spreadsheets, etc.
Mine is only a week different (24th to 23rd) but that week difference throws an extra factor into things.
Hi
It may not be a big difference in terms of your billing as our forum volunteers have already mentioned. However, it may be worth reaching out to our Support team who should be able to help with this. Webchat might be the quickest way to get this sorted.
Hi
I reached out to OVO web-chat and they said it was an easy change which could take up to 24 hours. It has been more than 24 hours and no change to the account start date. How reliable are they that the change will be made?
Hi
I’m sorry to hear this. It should be something that can be changed pretty quickly.
It may be worth reaching out to the team again via webchat for an update.
Please let me know how this goes.
Hi
Thanks for getting back to me. I’ve contacted webchat again today and have been told it can take up to 2 weeks for them to investigate and alter the start date. So I guess it’s just a waiting game.
Hi
Happy to hear that you’ve managed to get an update from the team.
Please let us know if you have any further problems with this.
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