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Homebase
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October 5, 2022
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In Home Display (IHD) Chameleon 3 not updating?

  • October 5, 2022
  • 4 replies
  • 533 views

My IHD3 is not updating. Spoke to someone on their chat who said they would try to manually update it and I should give it 24 hours. Now some 48 hours later it is still showing the old tariff. Should I contact them again?

Best answer by Tim_OVO

Updated on 29/08/25 by Abby_OVO

 

Hi @Homebase,

 

I went away and asked my secret smart meter expert contact about this. I wanted to pass on the response in case it helps you or anyone else:

 

“I imagine the issue is that the tariff update has not landed on this customer's meter. We can check this if we have the customer's details. If the IHD is communicating and reflecting all other data aside from the correct tariff, I'd imagine it's not the fault of the IHD. Issuing a new IHD will not fix the issue (it will just pick up the same incorrect tariff info from the meter when connected).

 

It’s worth noting that we've got a significant number of tariff updates that did not land on Oct 1st due to a timeout issue with DCC. This is currently being investigated and hopefully rectified soon.”

 

​​​@Homebase can you confirm if it was all info that dropped from the IHD or just the tariff update?

 

The following topic guide may also be helpful here:

 

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 5, 2022

That might be worth doing. Make sure to request that the SMETS Command Update Tariff Configuration is issued to both meters if you have electric and gas!

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    H
    Rank 1
    HomebaseAuthor
    Rank 1
    October 8, 2022

    Thank you for your help Blastoise186 for your reply. I eventually after many attempts of asking got through to a young man who said it would be easier to send me a whole new unit as updating my IHD3 would be problematic. Fingers crossed one comes in the post.

    Tim_OVO
    OVO Staff
    Tim_OVOSolved
    OVO Forum Legend
    October 19, 2022

    Updated on 29/08/25 by Abby_OVO

     

    Hi @Homebase,

     

    I went away and asked my secret smart meter expert contact about this. I wanted to pass on the response in case it helps you or anyone else:

     

    “I imagine the issue is that the tariff update has not landed on this customer's meter. We can check this if we have the customer's details. If the IHD is communicating and reflecting all other data aside from the correct tariff, I'd imagine it's not the fault of the IHD. Issuing a new IHD will not fix the issue (it will just pick up the same incorrect tariff info from the meter when connected).

     

    It’s worth noting that we've got a significant number of tariff updates that did not land on Oct 1st due to a timeout issue with DCC. This is currently being investigated and hopefully rectified soon.”

     

    ​​​@Homebase can you confirm if it was all info that dropped from the IHD or just the tariff update?

     

    The following topic guide may also be helpful here:

     

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    H
    Rank 1
    HomebaseAuthor
    Rank 1
    October 19, 2022

    Tim_OVO, thank you for your message. I can confirm that it was just the tariff update that had not updated, everything else was working. I can add that as of yesterday (18th October) the IHD has now been updated with the correct tariff and is working as it should. My thanks again.

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