Important news for Indra charger owners - it’s time to set up your new Indra app

Not had this at all.  If you’re worried, I see that you can now lock the Indra charger to prevent ‘unauthorised’ use in the new Indra App’s settings.

Thanks Ben. Your signature line is somewhat ironic!

The signature thing is a running joke between the Forum Moderators and Forum Volunteers. You could say that our energy related puns give us a real buzz! :P

I’ve had several spurious vehicle plugged in and unplugged alerts in the last week from my Indra charger app.  App is currently showing last plugged in today, but it was last plugged in 2 days ago.

Charging seems to have worked fine though since the change to using the Indra app.

​@FatOldSun you’re right about the irony hahaha, perhaps I should amend the signature to include ‘(when everything’s working as it should be)’ 😅

Just linking in ​@Jasmin10 here as well - I am still waiting to hear back from our back office at the moment - apologies for the delay!! 

I hope to bring you some news soon 🤞

Thank you, ​@MikeyB, didn’t know about about this but have now done that 👍🏻.

​@Ian in Somerset, glad it’s not just me!

Going to have to come up with a suitable signature 😏

Since switching over I am finding a few issues

twice it failed to charge overnight. On checking the App from 5pm to midnight it just said planning your next charge but never did

next day it was sat doing the same so I had to force a charge from the Indra app. But that is full price. So after two minutes I stopped it and the schedule charge  carried on charging fine. But it then stopped on the hour and said planning next change. 
 

another issue I find is if set my car limit to 80% and it does actually do a charge to80%, but then I decide later that day I need 100% the next day it will not restart the schedule as it thinks it’s complete. I have to disconnect the car for a while first to instigate the next session to get that 20%. 
 

on the old web based app I could just adjust the percentage needed and the schedule would restart

seems a backward step to me losing the flexibility 

Hi there, I had no issues converting from the Indra web app to the Indra mobile app and linking through to the Charge Anytime app. That all worked perfectly fine. My issue is that since switching to this new method, the charging process itself has become unreliable. I have an Indra Pro charger and an MG4 EV. After connecting the charging cable to the car, the Indra app notifies my that a vehicle was connected (no problems here), but charging often does not commence and when opening the Charge Anytime app, that app throws a “connection issue” error message. Sometimes unplugging the charging cable from the car and reconnecting it resolves the issue (the car immediately starts to charge), other times I have had to reboot the Indra charger (throw the power switch on the isolator switch) and on some occasions have had to repeat this entire process a few times before charging actually commences. I have seen a few firmware updates install on the Indra charger after rebooting the Indra charger. I had a few “isolated issues” with my system before the switch from the Indra web app, but nowhere near this new level of unreliability. I am concerned. Any comments / advice?

I've mostly had successful charging sessions with the new setup. When things have gone wrong it's always been because I've tried to change something - anything - after I've plugged in.

I've found that the way to be sure of success is to just leave well alone. If you want to change anything, unplug first, make your changes, wait a good 20 mins and then plug back in.

In my opinion it could and should be much smarter, so let's hope the code wasn't  written by some already forgotten freelancer and is still being worked on!

Hey ​@Bobbych, 

The team gave me some information to pass along for you: 

“A couple of things have changed from how the legacy Indra integration worked.

• With the legacy Indra integration, to help balance the grid, Charge Anytime would reduce the charging rate from 7kW to 2.4kW. With the new app experience, Charge Anytime now fully pauses charging instead, resuming later. This is better for the grid overall.

However, some vehicles interpret this pause as charging being complete, go to sleep, and then don’t respond to further attempts to charge. If the EV doesn’t begin accepting a charge within 11 minutes, the scheduling optimiser assumes the battery is full and cancels all remaining schedules from the charger. In this case, the customer will see the “Planning your next charge” message in the Charge Anytime app.

• The scheduling optimiser (the part that calculates how much charge is needed to reach the customer’s desired battery level by the Ready By Time) now needs to be reset after every charge session. So if a customer finishes charging and wants to add more, they’ll need to unplug for 15 minutes, set a new Ready By Time, then plug in again. Similarly, if a customer is charging two vehicles one after the other, they’ll need to wait 15 minutes before plugging in the second vehicle. They should also do this if there was a failed charge and the charger is stuck on ‘planning your next charge’.

If these don't work you’ll need to speak to indra as we only send charging commands. They can check:

• if the charger's firmware is up to date (newer firmware should automatically send ‘wake car’ commands to stop them falling asleep)
• Apply compatibility settings to improve charging reliability
• Investigate if the vehicle is blocking the charge and suggest work arounds
• Check for issues with the charger or charging cable”

Hey ​@maxg74,

The team have asked if you can reach out to Indra for your issue as it could be something to do with the cable physically or the 'cable state' (how indra telemetry displays cable status e.g. connected or not connected). You’ll reach them on the options below:

Email: support@indra.co.uk

Call: 01684 770 631

Let us know how you get on! 

Hey ​@Jasmin10,

The team have gave me an answer to your questions about Solar:

“It might’ve appeared like you were charging your EV solely from solar, but technically, that wasn’t the case.

Previously, the charger would enter "solar matching" mode when just 1A of excess solar was detected. If there wasn’t enough solar (less than 6A), the system would have topped up the difference from the grid - so you were actually using a mix of solar and grid power. 

It could have seemed like you were only using solar power because you received Charge Anytime credit for all the energy used during those sessions - even the solar portion - as long as you weren’t in Boost mode.”

We’ve just published a new article on this recently to highlight the changes which i’ll leave below for you:

I’m sorry for the delay in getting back to all your questions as the teams been working hard with the Indra migration and have just caught up with anything outstanding, They’ve said they’ll happily answer any questions you have just reach out to them any time on 0330 175 9678 (Option 1 new customers/option 2 existing customers) or chargeanytime@ovo.com.