IHD showing £0 for gas?

Hi @Scotia121 

As it looks like gas readings may be getting to your IHD 

Try asking ovo to issue the SMETS command Update Tariff Configuration.

This should force a refresh of the tariff data on the smart meter and IHD.

Just remember the gas readings on your IHD get update every 30min at best unlike electricity which is circa 10 seconds. You may already know that of course.

You could look at this page to check if ovo are getting 30min data

https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh

There is a user guide for your device in case it is useful 

https://www.ovobyus.com/m/2aa24b603326973d/original/1588ovo-ihdguide2020-11-11digital.pdf

Yes it is sending readings every 30 mins.  

Hi @Scotia121 

As it looks like gas readings may be getting to your IHD 

Try asking ovo to issue the SMETS command Update Tariff Configuration.

This should force a refresh of the tariff data on the smart meter and IHD.

Just remember the gas readings on your IHD get update every 30min at best unlike electricity which is circa 10 seconds. You may already know that of course.

You could look at this page to check if ovo are getting 30min data

https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh

There is a user guide for your device in case it is useful 

https://www.ovobyus.com/m/2aa24b603326973d/original/1588ovo-ihdguide2020-11-11digital.pdf

Yes it is sending 30 min readings.  I'll ring them tomorrow and ask them to run the command you have suggested.  Thank you for your help.  Will keep you posted how I go.  

No I can't see costs on IHD.  I can on Ovo app though.

Ok, so as indicated by Jeffus, the tariff (cost) appears to be missing so the device doesn’t know how to count the cost for the gas. That command update should push that through (your OVO app already has costs associated with it)

Well the IHD has started showing cost amount for gas this morning so it seems to have righted itself now.  Thank you everyone for your help.  Much appreciated. 

Hey @Scotia121 

Glad to hear the IHD has sorted itself out now.

If there’s anything we can ever do in the future, always feel free to reach out on the Forum.🙂

Once again the IHD is not showing costs for gas.  It appears to be sending readings to Ovo though.  Second time in a month.  It was acting a bit off just before the costs disappeared.   Came down one morning and it said I had used over £6 of gas though the heating was off.  That righted it self later that day but then vanished a couple of days later.  Been off now for about 5-6 days.

Hey @Scotia121 

Sorry to hear the In-Home Display (IHD) has stopped working again.

I think it might be worth contacting the Support Team about this as there may be some things they can run remotely to help, or to check if it’s maybe faulty.

There’s a couple of similar topics below that may also be helpful:

There’s also a really helpful IHD troubleshooting guide on the webpage that could be of use.

Keep us updated with how you get on.