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Scotia121
Rank 4
November 30, 2023
Solved

IHD showing £0 for gas?

  • November 30, 2023
  • 27 replies
  • 1860 views

Got up this morning to find my smart meter gas reading was not showing.  Heating been on all day but total on IHD is zero.  Checked readings on my account but also no readings.  Electricity is fine.  Will this fix itself or do I have to contact Ovo?

Best answer by Jeffus

Updated on 04/04/25 by Ben_OVO

If your IHD isn’t showing usage for electricity or gas, or both, the first steps is to check your online account or app to see if the readings are being sent to us by your smart meter. If so, the reads will be displayed as ‘smart meter readings’. If all the readings show as estimated, then your meters may not be working, and you’ll need to send a smart meter health check to our Support Team (see below). 

 

If you can see the meter(s) are sending reads, then the issue may be with the IHD itself. In this scenario, contact our Support Team who’ll be able to try and fix the IHD remotely, and send you a new IHD if this isn’t possible. You can find some IHD troubleshooting steps on our website here.

 

 

Hi @Scotia121 

As it looks like gas readings may be getting to your IHD 

Try asking ovo to issue the SMETS command Update Tariff Configuration.

This should force a refresh of the tariff data on the smart meter and IHD.

Just remember the gas readings on your IHD get update every 30min at best unlike electricity which is circa 10 seconds. You may already know that of course.

You could look at this page to check if ovo are getting 30min data

https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh

There is a user guide for your device in case it is useful 

https://www.ovobyus.com/m/2aa24b603326973d/original/1588ovo-ihdguide2020-11-11digital.pdf

27 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
November 30, 2023

Hi @Scotia121 , there can be drop outs of data showing but it all depends on the actual issue. From what I’ve seen, possibly due to heavy demands on the data needed for the energy saving sessions recently, the central hub (DCC) can get overwhelmed by data requests from a variety of sources. 
I've no idea how long you’ve had the set up but it’s probably worth just keeping an eye on it and if it doesn’t correct itself, posting a manual reading to keep things in line. 
Other than that, after some time, let customer service know for them to check your account. 
Although you mention that electricity usage is ok, both gas and electricity usage gets sent via the same system

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    November 30, 2023

    Give it a bit of time.

    I do get dropouts from my gas meter sometimes.

    Mine is probably a little bit too far from my electricity meter.

    As you say the IHD and your account are not showing a reading it does sound like an issue with the gas meter in some way rather than simply the DCC.

    Worth looking at the gas meter itself to see if it is still alive.

    If it was just your ovo account I would have suggested seeing if the data appeared on one of the 3rd party apps

    https://hugoenergyapp.co.uk/

    How far apart are your meters?

    Did you have a faulty gas meter replaced in the past?

      S
      Rank 4
      Scotia121Author
      Rank 4
      November 30, 2023

      Give it a bit of time.

      I do get dropouts from my gas meter sometimes.

      Mine is probably a little bit too far from my electricity meter.

      As you say the IHD and your account are not showing a reading it does sound like an issue with the gas meter in some way rather than simply the DCC.

      Worth looking at the gas meter itself to see if it is still alive.

      If it was just your ovo account I would have suggested seeing if the data appeared on one of the 3rd party apps

      https://hugoenergyapp.co.uk/

      How far apart are your meters?

      Did you have a faulty gas meter replaced in the past?

      I did go out, in the Baltic weather I may add😁 and checked the meter.  It's not dead. Got a reading and it said it was active.  Already had a stone dead meter this year which after months of shilly shallying by Ovo and input from the Ombudsman,  was eventually replaced.  Since then been fine.  Also checked electricity meter and the WAN and HAN light are flashing green so assume they are okay. Hopefully just a glitch. 

      Meters are quite far apart with gas one on an outside wall quite a bit away from the electricity meter inside very near the IHD.  

      I didn't know about third party apps so will have a look at that.

      Firedog
      Super User
      FiredogSuper User
      Super User
      November 30, 2023

      Also checked electricity meter and the WAN and HAN light are flashing green so assume they are okay.
       

      Is there a light labelled GAS? What’s it doing?

      Technical information on SMETS 2 Smart Metering - The full story

       

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        S
        Rank 4
        Scotia121Author
        Rank 4
        November 30, 2023

        Also checked electricity meter and the WAN and HAN light are flashing green so assume they are okay.
         

        Is there a light labelled GAS? What’s it doing?

        Technical information on SMETS 2 Smart Metering - The full story

         

        Can't see one labelled gas.  

        S
        Rank 4
        Scotia121Author
        Rank 4
        November 30, 2023

        To be clear.   This gas meter was only installed this year after the previous one had multiple problems and eventually went dead after only 10 months.  I have had no issues since then until today.

        S
        Rank 4
        Scotia121Author
        Rank 4
        December 1, 2023

        So this morning reading still at zero. I'll go out shortly and check it again to make sure it's still active.  Do I now contact Ovo? Jeezo these meters have been nothing but a pain since they were installed.   

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        December 4, 2023

        Hey @Scotia121,

         

        Sorry for the issues you’re having,

         

        Hopefully the meter regains communications, if not, the following topics may be helpful to you:

         

         

        Renewable Energy? Big Fan.
        B
        Newcomer
        Beccac28
        Newcomer
        December 5, 2023

        Got up this morning to find my smart meter gas reading was not showing.  Heating been on all day but total on IHD is zero.  Checked readings on my account but also no readings.  Electricity is fine.  Will this fix itself or do I have to contact Ovo?

        I am having exactly the same issue

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        December 5, 2023

        So this morning reading still at zero. I'll go out shortly and check it again to make sure it's still active.  Do I now contact Ovo? Jeezo these meters have been nothing but a pain since they were installed.   

        Are you still having an issue @Scotia121 ?

        Show more replies
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