Hi
Just switched from boost to ovo. I tend to use the energy app to topup and monitor the credit levels, with were fairly accurate when I used the boost app.
Unfortunately, the ovo energy app is, well, bad. I get absolutely no reading from electricity despite the ihd being about 3 feet from the meter, and the gas reading that I do has is from February…
Not to mention how many times the topup through the app has failed leaving my money in limbo.
Spoke to a lovely member of your CS team who informed me I should of received new account numbers/topup cards in February, which I didn't for some reason, but anyhoo, added the new numbers to the app and it appears to be fine. They'll be sending me the relevant new topup cards etc in the post.
Not tried to topup as yet but the apps displaying the correct balance for both gas and electricity so I'm hopeful everything is good.
Thanks for the input everyone
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
