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gentlecraig
Rank 2
September 19, 2023
Solved

IHD 3 Been installed and still not showing gas data?

  • September 19, 2023
  • 13 replies
  • 375 views

Hello 

I have had a new IHD installed and no data of gas showing just electric and the new IHD is same place ware old one was getting both data. Then engineer restarted the electric computer hub but not the gas hub. 

Best answer by BPLightlog

Hi @gentlecraig , there’s not a gas hub as such. The gas meter is linked to the electric meter and hub and the single comms hub links to the network. That doesn’t explain why you’re not getting gas showing of course. 
You could try powering down the IHD, waiting a few minutes and then letting it try to reconnect 

There’s a tutorial here 

 

13 replies

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
September 27, 2023

Hey @gentlecraig 

 

How’s it looking now?

Currently Playing: She's Electric
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Rank 2
gentlecraigAuthor
Rank 2
September 27, 2023

Hey @gentlecraig 

 

How’s it looking now?

Hello 

just saying waiting for data and both flame and electric symbol showing and awaiting data still 

Abby_OVO
Community Manager
Abby_OVO
Community Manager
September 28, 2023

Hi @gentlecraig 

 

Sorry to hear it still hasn’t settled in.

 

I’d definitely get back in touch with the Support Team as they’ll want to know about this so they can continue to try and fix this. Unless the data has appeared since your reply yesterday, definitely get in touch with the Team so they can move this onto the next process in sorting the issue.

Currently Playing: She's Electric
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