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May 12, 2025
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If I join can Ovo make me have a smart meter?

  • May 12, 2025
  • 12 replies
  • 510 views

I would really like to join Ovo’s 15M extended fix tariff but having filled out all of my details, there is a term and condition that I need to have a smart meter fitted, 

"By signing up to our Extended Fixed plan, you’re agreeing to have a smart meter fitted (if you don’t already have one). We’ll contact you to arrange a suitable installation date for a smart meter to be installed in your property."

 

Having read about the legality of forcing smart meters on people, I am unsure if this is something that Ovo can actually enforce? Given the fact that last time someone tried to change my gas meter, the fitter had to call Northern Gas Networks out and refit the old meter to prevent a leak, I am hesitant to allow this. I also live in the north of England and therefore would likely get the radio controlled meter, which is really said to be ineffective and not future proof. Also I have read elsewhere on your website https://forum.ovoenergy.com/switching-suppliers-and-moving-home-144/do-i-have-to-get-a-smart-meter-if-i-switch-to-ovo-1468 

Do I have to get a smart meter if I switch to OVO? - The OVO Forum

Updated on 10/06/24 by Shads_OVO Great to hear you’re thinking of joining us!. Whilst we’d really encourage our members to consider getting a smart meter installed, it’s up to you whether you decide to make the change. If you do need convincing we’ve done some smart meter myth-busting over here and outlined why we think smart meters are so smart over here.

forum.ovoenergy.com

that it is not necessary to have a smart meter fitted. I think it would be better if Ovo specified this term and condition before I put all of my details into their website and had a soft credit check.

 

So is this true, can Ovo make me as a new customer, have a smartmeter? Or should I just sign up even if I do not want a smart meter? If not, Does Ovo have any other tariffs available without a smart meter? Thanks!

Best answer by Ben_OVO

@qofb I’ve reached out to our Tariffs team to get full clarity on all of this, and they’ve advised the following:

 

Extended Fixed is not a smart mandatory tariff and there is no requirement to have a smart meter in order to sign up to it. The customer is giving us consent to contact them about having a smart meter installed, and installation would be our preference, but we do not force install smart meters.

12 replies

Ben_OVO
Community Manager
Community Manager
May 14, 2025

@qofb apologies, it sounds as if the advisor you were speaking to was getting confused. I’m guessing maybe if you mentioned the ‘radio signal’ smart meters in the North she may have thought you were referring to Radio Teleswitch (RTS). 

 

Just to clarify, if you sign up for the 15 month fixed plan, or any other fixed plan ‘you’re agreeing to have a smart meter fitted (if you don’t already have one). We’ll contact you to arrange a suitable installation date for a smart meter to be installed in your property’ (this quote is taken from our extended T’s and C’s).

 

With regards to the north / south divide, it’s true that there can be more issues with the radio signal, however the majority of our smart meter customers in the north don’t have issues. I myself live in Scotland, and my smart meters work perfectly and have never dropped out of comms. If the worst came to the worst and your smart meter wasn’t in comms, you can just take manual reads from it, as you would with a normal meter.

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Ben_OVO
Community Manager
Ben_OVOSolved
Community Manager
May 14, 2025

@qofb I’ve reached out to our Tariffs team to get full clarity on all of this, and they’ve advised the following:

 

Extended Fixed is not a smart mandatory tariff and there is no requirement to have a smart meter in order to sign up to it. The customer is giving us consent to contact them about having a smart meter installed, and installation would be our preference, but we do not force install smart meters.

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