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Rank 1
October 6, 2023
Solved

I seen a press release about "Heat Pump offer" for lower tariff for heat pumps?

  • October 6, 2023
  • 41 replies
  • 1883 views

But I cannot find it in the listings for tarifs anywhere…

 

Can anyone point me at it? 

I must be missing something.

 

Also - anyoen know if it counts for existing HP owners, or only if we buy a new one?

 

TIA

old_techie

Best answer by Jeffus

Updated on 16/02/26 by Abby_OVO

 

As of 1 February 2026 Heat Pump Plus is no longer available. We’ve contacted all customers who have been impacted by this change.

Hi @dr_dongle 

I don't work for ovo, i am just a customer.

Welcome to the forum.

This is primarily a forum where customers help each other out. The are a few ovo moderators who read all the posts and respond to some but not all threads.

Great to hear about another heat pump installation.

There is a thread here with a bit more info on the offer

And other threads if you search for heat pump on the forum.

It is what it is right now.

If you are after a non standard tariff for a heat pump installed via anyone but the heat geek offer then you will have to shop around.

I suspect one of the Octopus tariff are worth a look depending on your setup. Although I hear of some people struggling with their Cosy heat pump tariff. Your installer may be able to help with recommendations for a tariff. Having home batteries or an EV can open up possibilities for example.

Octopus have a table with suggested tariff which is probably a good place to start. You may already have seen it

Your low carbon tech Your best tariff
Heat pump Cosy Octopus
Electric car (EV) Intelligent Octopus Go
Solar panels Outgoing Fixed
Solar, battery storage Octopus Flux
Battery storage Agile + Outgoing Octopus
EV, solar Intelligent Octopus Go
EV, heat pump Intelligent Octopus Go
EV, solar, heat pump Intelligent Octopus Go
Heat pump and solar Cosy Octopus + Outgoing Fixed
Nothing yet Agile Octopus or Octopus Tracker

If you want information on the ovo Heat Geek offer you can find it here.

https://upgrades.heatgeek.com/homeowner/homeowner-agreement/

There is an email address in the terms for queries, so you could always ask them directly about the points you have raised. I suspect that is better than asking via OVO.

upgrades@heatgeek.com

And a phone number in the terms and on the Heat Geek website 0808 168 9403

There are lots of Heat pump owners on the forum if you have any questions before and after your new heat pump. Is there anything you would like to ask?

Do you mind sharing some information on what your setup will be? For example have you included batteries, does your design easily integrate with Octopus Agile, has your designer recommended any tariff based on their experience and the design they are recommending for your home?

Be great if you could post your experience to share with others, including any other tariff you are considering. Have you found any tariff you like at the moment?

Good luck!

 

 

41 replies

juliamc
Rank 20
Rank 20
October 6, 2023

It’s 15p per kWh for OVOs new installation offer with Heat Geeks. They measure the electricity used for just the heat pump and that’s what’s charged at the 15p rate. Not available for existing installations but here’s hoping!!

juliamc
Rank 20
Rank 20
October 6, 2023

The 15p deal is called Heat Pump Plus

Newcomer
January 22, 2024

Hi,

 

How long will the 15p tariff be available for ?

I heard that it will be for 12 months

 

Thanks

 

Paul;

 

Newcomer
January 24, 2024

OvO are very coy about this scheme and .. is it actually up and running yet?

I also am looking for a Heat Pump variable tariff since I am installing a big one in March, NOT via Heat Geek. If you have been looking for a government grant then you will know that certainly here (Scotland) they insist on MCS accreditation for the design and installation. I have it on good authority that Heat Geek do not install heat pumps, rather they have MCS accreditation but then certify installers themselves to do the work. On that basis your installer may or may not have MCS accreditation and in the latter case then if the funding body is awake they could reject your application.

I have to say that I object to the scheme because there is no functional connection between installation and electricity provision and it looks to me like a way of getting non-MCS accredited installers past the funding guidelines and squeezing out legitimate and more experienced firms. It is just a cosy business arrangement between Heat Geek and OvO and a land grab of government funds.

Unless OvO come up with something less objectionable and more generally available then I’m moving to another supplier and taking my company with me.

Jeffus
Rank 20
JeffusSolved
Rank 20
January 24, 2024

Updated on 16/02/26 by Abby_OVO

 

As of 1 February 2026 Heat Pump Plus is no longer available. We’ve contacted all customers who have been impacted by this change.

Hi @dr_dongle 

I don't work for ovo, i am just a customer.

Welcome to the forum.

This is primarily a forum where customers help each other out. The are a few ovo moderators who read all the posts and respond to some but not all threads.

Great to hear about another heat pump installation.

There is a thread here with a bit more info on the offer

And other threads if you search for heat pump on the forum.

It is what it is right now.

If you are after a non standard tariff for a heat pump installed via anyone but the heat geek offer then you will have to shop around.

I suspect one of the Octopus tariff are worth a look depending on your setup. Although I hear of some people struggling with their Cosy heat pump tariff. Your installer may be able to help with recommendations for a tariff. Having home batteries or an EV can open up possibilities for example.

Octopus have a table with suggested tariff which is probably a good place to start. You may already have seen it

Your low carbon tech Your best tariff
Heat pump Cosy Octopus
Electric car (EV) Intelligent Octopus Go
Solar panels Outgoing Fixed
Solar, battery storage Octopus Flux
Battery storage Agile + Outgoing Octopus
EV, solar Intelligent Octopus Go
EV, heat pump Intelligent Octopus Go
EV, solar, heat pump Intelligent Octopus Go
Heat pump and solar Cosy Octopus + Outgoing Fixed
Nothing yet Agile Octopus or Octopus Tracker

If you want information on the ovo Heat Geek offer you can find it here.

https://upgrades.heatgeek.com/homeowner/homeowner-agreement/

There is an email address in the terms for queries, so you could always ask them directly about the points you have raised. I suspect that is better than asking via OVO.

upgrades@heatgeek.com

And a phone number in the terms and on the Heat Geek website 0808 168 9403

There are lots of Heat pump owners on the forum if you have any questions before and after your new heat pump. Is there anything you would like to ask?

Do you mind sharing some information on what your setup will be? For example have you included batteries, does your design easily integrate with Octopus Agile, has your designer recommended any tariff based on their experience and the design they are recommending for your home?

Be great if you could post your experience to share with others, including any other tariff you are considering. Have you found any tariff you like at the moment?

Good luck!

 

 

juliamc
Rank 20
Rank 20
January 24, 2024

If you lived in the Bristol area you’d absolutely be able to contact an MCS accredited HeatGeek who can install you a heat pump with the government BUS grant. I don’t know how far the scheme extends right now but it has to start somewhere. OVO are based in Bristol, this may be the reason. 
Heat Geek provide training for heating engineers, they show who has passed which level of training on their map at https://www.heatgeek.com/find-a-heat-geek/ True, there aren’t any Elite level installers in Scotland.

Although MCS accreditation is required for the BUS scheme it doesn’t necessarily mean the installer has done the high level of training required to get to HeatGeek Elite.

Newcomer
January 24, 2024

Very happy to talk about my up-and-coming installation if this is the best forum… I have a generous 4 bedroom house (1975-1990), all on one level so lots of floor and roof. I’m off grid for gas and I’m burning 4000 litres of oil/annum (=over 10 tonnes of CO2) in a big 20 year old boiler. One heat pump will struggle on the coldest days so I’m going for a hybrid - a 14 KW Vaillant ASHP and a much smaller condensing oil boiler as a top-up - I’m hopeful that that will just be for a couple of weeks each year.  I’m replacing some of my radiators (P+ and K2 for the cognoscenti) with K3 which have three panels with fins. The rads I have chosen have the same height, width and pipe position as the current ones so I’m hopeful that they will go in one-for-one, just thicker - we’ll know about that next week when they’re installed.

Despite all of the discussion about heat pumps I feel that I am path-finding with this setup but there must be lots of heat-inefficient large rural properties for which this would be an option. 

I keep learning things which make me realise the magnitude of the problems with switching to sustainable power, e.g.: “A Tesla Powerwall will store as much energy as 1.3 litres of kerosene”.

juliamc
Rank 20
Rank 20
January 24, 2024

Are you having any of the pipe work increased to 28 and 22 mm ? 

Newcomer
January 24, 2024

Sorry, me again but you mentioned batteries - were you thinking about photovoltaic input? A 12-panel Maxeon 3 solar array generates a bit over 5 kW under ideal conditions. Scotland is far from ideal so best take 80% of that when the sun shines - in December we average 27 hours of direct sun over the entire month (42 in January) so all of December equates to 111 kWh which is 3.6 kWh or a bit over £1 worth of electric power per day. I’ve tried to make PV work but there’s just not enough sun for heating or cars - it would take 5.5 days to half-charge a small 40 kWh EV. You get some PV output under bright cloud but it drops off a lot.

Where batteries or more likely a generator might be handy in a hybrid system is that if you had a power cut (and we do get them here) or the ASHP failed you could power the oil boiler and pump for a while till things came back on again.

 

Newcomer
January 24, 2024

To juliamc:

No-one has mentioned pipes though it had occurred to me: the main pipe runs are 22mm dropping to 15mm at each end of the radiators. The installer engineer is due here tomorrow, I’ll check though, thanks. I hope to have a full schematic for the system soon after that as well.

Concerning Octopus Agile I think the main requirement is for networking round the house and one of the more recent SMETS2 smart meters - one reason I’ve been holding off on OvO installing theirs. 

I take your points about accreditation and there, the funding bodies and private customers can easily check and insist on that. I’m a bit more concerned about the  OvO/Heat Geek partnership using OvO’s dominant market position to leverage Heat Geek’s position as installer-brokers. It is dangerously close to being a restrictive practice.

I’ve not researched tariffs further than Octopus - I’m not expecting to save money (it may even cost me) but this is me doing my bit to save the planet.  It may make this house more saleable, but that’s hopefully a LONG way into the future. Of course if we’re all using hydrogen or glowing zero-point modules by then I’m doomed ...