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Best answer by Emmanuelle_OVO

Hey @mazna123xx,

 

I’m sorry to hear about the issues you’re having, 

 

There are steps you can take if you’re not able to pay for your energy: 

  • You can activate the emergency credit on your meter. 

  • If your emergency credit runs out, get in touch via one of the ways below. We can take you through the different options, for example borrowing credit that you can pay back over time. 

You can always talk to us if you’re worried or struggling to pay for your energy. We’ve supported lots of people in similar situations and we can help you, too. Chat with us here. Just click the blue chat icon at the bottom right of your screen. Or call us on 0330 175 9669.

 

How to get in touch about my OVO Pay As You Go account

 

The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday. Or call us on 0330 175 9669 during the same times.

 

If you’re with Boost

 

Find answers or chat with Boost at boostpower.co.uk/help. Or call them on 0330 102 7517.

 

10 replies

M
Rank 1
mazna123xxAuthor
Rank 1
August 24, 2024

I need help topping up

Nukecad
Super User
NukecadSuper User
Super User
August 24, 2024

Are you with OVO or with Boost?

If you have a Pre-payment meter with OVO see:

https://www.ovoenergy.com/help/article/topping-up-my-meter

If however you are with Boost, or your problem isn't covered by that link above then please come back and give more details of what you are having an issue with.

 

I said, Hey - Watts going on.
Abby_OVO
Community Manager
Abby_OVO
Community Manager
August 26, 2024

Hey @mazna123xx 

 

Sorry to hear you were having trouble topping up.

 

One of our volunteers Nukecad has already left some really helpful advice here. 

 

Did you manage to get your top up sorted? Let us know if you’re still having trouble and we’ll do out best to help.

Currently Playing: She's Electric
M
Rank 1
mazna123xxAuthor
Rank 1
August 26, 2024

I had to lend money as i dont get paid till 9th of september so will need help please

BPLightlog
Super User
BPLightlogSuper User
Super User
August 26, 2024

There’s a couple of info pieces which might point you in the right direction 

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
M
Rank 1
mazna123xxAuthor
Rank 1
August 26, 2024

Im with boost but they moved me over to ovo i dont no whats going on 

BPLightlog
Super User
BPLightlogSuper User
Super User
August 26, 2024

You will need to make contact with customer support (details for both OVO and Boost are in the links provided) as no one here has access to your account

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
M
Rank 1
mazna123xxAuthor
Rank 1
August 26, 2024

I need help boost keep sending me to you.

 

Blastoise186
Super User
Blastoise186Super User
Super User
August 27, 2024

In that case, you need to call 0330 175 9669. We can’t handle this one via the Forum, sorry.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
August 27, 2024

Hey @mazna123xx,

 

I’m sorry to hear about the issues you’re having, 

 

There are steps you can take if you’re not able to pay for your energy: 

  • You can activate the emergency credit on your meter. 

  • If your emergency credit runs out, get in touch via one of the ways below. We can take you through the different options, for example borrowing credit that you can pay back over time. 

You can always talk to us if you’re worried or struggling to pay for your energy. We’ve supported lots of people in similar situations and we can help you, too. Chat with us here. Just click the blue chat icon at the bottom right of your screen. Or call us on 0330 175 9669.

 

How to get in touch about my OVO Pay As You Go account

 

The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday. Or call us on 0330 175 9669 during the same times.

 

If you’re with Boost

 

Find answers or chat with Boost at boostpower.co.uk/help. Or call them on 0330 102 7517.

 

Renewable Energy? Big Fan.
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