I'm looking to switch to a one year fixed tariff and I see one of the requirements is to have a smart meter fitted. An OVO engineer has already visited to try to fit a smart meter but has said that it is not possible due to the type of accommodation and the current type of meter. Will this exclude me from switching to the fixed tariff?
Solved
I'm unable to get a smart meter so can I fix my tariff?
Best answer by Emmanuelle_OVO
Hey
Welcome to the OVO Online Community,
I should imagine if you have attempted to get a smart meter fitted but were unable to do so through no fault of your own, that you wouldn’t be penalised for this. The terms & conditions don’t seem to mention this scenario but I’ll ask internally & find out.
+8- Super User
Hi
Probably not - but we could do with seeing what you’ve currently got. Please post photos of the current setup!
+4Hey
Welcome to the OVO Online Community,
I should imagine if you have attempted to get a smart meter fitted but were unable to do so through no fault of your own, that you wouldn’t be penalised for this. The terms & conditions don’t seem to mention this scenario but I’ll ask internally & find out.
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
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