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Geoff1966
Rank 1
October 1, 2024
Solved

I'm unable to get a smart meter so can I fix my tariff?

  • October 1, 2024
  • 2 replies
  • 179 views

I'm looking to switch to a one year fixed tariff and I see one of the requirements is to have a smart meter fitted. An OVO engineer has already visited to try to fit a smart meter but has said that it is not possible due to the type of accommodation and the current type of meter. Will this exclude me from switching to the fixed tariff?

Best answer by Emmanuelle_OVO

Hey @Geoff1966,

 

Welcome to the OVO Online Community,

 

I should imagine if you have attempted to get a smart meter fitted but were unable to do so through no fault of your own, that you wouldn’t be penalised for this. The terms & conditions don’t seem to mention this scenario but I’ll ask internally & find out. 

2 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 1, 2024

Hi @Geoff1966 ,

Probably not - but we could do with seeing what you’ve currently got. Please post photos of the current setup!

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
October 1, 2024

Hey @Geoff1966,

 

Welcome to the OVO Online Community,

 

I should imagine if you have attempted to get a smart meter fitted but were unable to do so through no fault of your own, that you wouldn’t be penalised for this. The terms & conditions don’t seem to mention this scenario but I’ll ask internally & find out. 

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Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd