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Rank 5
April 4, 2023
Solved

I'm PAYG- OVO want to change my meter read schedule? Why?

  • April 4, 2023
  • 11 replies
  • 313 views

Hello,

I  am on a Pay as you Go Smart Meter.  I just received an email to say they wanted to switch me from monthly readings. It said to give me more accurate bills.  I don't get bills on payg. They had my name and account number.  There was a link to a form to fill in my preferences myself so I said I wanted daily/ half hourly readings.  I noticed an icon in the top right hand corner which said My Account.  When I pressed it it took me to a page which is for credit meter accounts.  I phoned and the lady said they might have sent it to wrong person.  She said she could change my readings to daily/ half hourly there while on the phone.  I am anxious that they are going to change my meter from PAYG to credit mode.  She said no it will still be PAYG as they still take meter readings.  Have I done the wrong thing filling in the form?  They had my correct account number. I want to stay on PAYG. I am worried I did the wrong thing with the form as I was half asleep.  I had something like this from SSE once but didn't reply so was left on monthly readings.

Best answer by Blastoise186

Updated on 29/07/25 by Emmanuelle_OVO:
​​​​​

If you’re on PAYG, realistically the only thing that setting does is helps your supplier know how much energy you used, so they can make sure they buy in enough juice to cover your usage, balance the grid and do other background tasks.

It won’t affect your billing if you’re on PAYG because you’ve already paid for your energy before you spent anything.
 

 Got questions about your smart meter? This topic might be helpful:
 


How to get in contact about my OVO Pay As You Go account:
 

 

11 replies

Rank 5
April 6, 2023

Hello,

No my meter is still PAYG.  I phoned 0330 175 9669 yesterday and they said they were PAYG.  I asked the other number if they were PAYG and they say yes.  Perhaps some of the call center staff are not very knowledgeable.  I don't know my meter is PAYG anyway.  The first time I called they number you give I was told they were pay monthly.  I think some of them get their wires crossed.  I have just topped up so it's in PAYG mode and checked my meter and in-home display both are PAYG mode. The correct number can get my account up as well.