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Rank 1
April 6, 2022
Solved

I'm on a fixed plan - Will the price cap increase affect my direct debit amount?

  • April 6, 2022
  • 55 replies
  • 1607 views

I moved to OVO earlier this year and I'm on the Better Smart Plan, I queried why my direct debit has gone up 50% this month and below is the reply. I understand if I'm using more than the original estimate my DD needs to go up but the response seems to suggest prices can change.

Hi Andrew,

Thanks for getting in touch with us. 

You are on a fixed contract but the price is not fixed the unit rate and standing charge is this means that the price can vary due to the energy market at the time and also the usage of energy.

Due to the 54% increase this would be why your DD price has increased to £146.

 

Surely the whole point of fixing is to prevent price changes? If the unit rate is fixed unless there is a change to tax surely it should stay the same?

 

I'm not understanding this explanation at all.

Best answer by Jess_OVO

Updated on 22/11/24 by Abby_OVO

 

Ofgem’s energy price cap limits what you pay for gas or electricity on a variable rate plan. Find out how it works – and how it affects your prices with our price cap guide.

 

You can also see the latest information regarding the price cap levels and date changes on the Ofgem site here.

 

I’m so sorry for the confusion there, @Divert2.

 

Whilst there has been a recent price change on our Simpler Energy plan, this won’t affect our members currently on a fixed plan. As you mention your unit rates and standing charges on this plan are guaranteed for the length of this contract. I’m really sorry for the agent error in advising otherwise. 

 

Whilst the price you pay per unit doesn’t changed on a fixed plan, we’ll still review your monthly payment amount based on any changes to your projected usage figures. This means that if when we review your Direct Debit amount you’ve been using more energy than we’d expected you to, we’ll suggest that you increase the payment amount to ensure that energy costs are being covered. If you’ve recently joined OVO it may be that your actual usage figures are higher than we expected when you first joined. There’s more details on our Direct Debit review process over here:
 

 

Let us know if this helps explain things. 

55 replies

Tim_OVO
OVO Staff
OVO Forum Legend
September 30, 2022

@coco34ymail.com I can assure you that what we’ve done is make sure you’re paying less for your energy, from October onwards, with no risks of an increase in the foreseeable future. If it wasn’t that way, we wouldn’t be moving you to the Simpler plan.

 

The Energy Price Guarantee now ensures that everyone on Simpler doesn’t risk a jump in their prices for the whole of this 2 year period. The Energy Price Guarantee is a promise from the government that lasts for 2 years. Unlike a normal variable plan, where you risk price changes, the Energy Price Guarantee now ensures your prices won’t go up. 

 

You’ll be able to see those prices via this page: https://account.ovoenergy.com/plan

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Rank 2
September 30, 2022

Tim, the page you put a link to tells me that I’m paying a lot more than most who are on the Forum and have been given a fixed rate that is still higher than 2 of your price rises so OVO have failed me and your links To Energy Price Guarantee only tell me that you won’t charge me more than £2500 which is great but why are OVO asking me for £368 a month which equates to £4416.

 

I can see what rate I have been paying since March 2022 and cannot see what rate I could get to save money. I can see OVO are being an extra £400 of public money to help get them the greedy price rises also. I have eyes and can see OVO are like all the rest and will make millions if not billions off the back of this Fiasco backjed up by the Government, OFGEM and the Media and we have to pay for it whether we like it or not.

Do I Trust OVO……….No.

 

Coco
Newcomer
September 30, 2022

@coco34ymail.com 

 

The price cap and now the governments energy price guarantee (EPG) impact prices - both standing charges (price cap only) and unit rate (prices cap and EPG cap).  The prices charged on variable rates for an average user (3,100 kWh of electricity and 12,000 kWh of gas) will compute to circa £2,500 per annum from 1 October (plus or minus a bit because the prices are regional).

I haven’t a clue what prices your fix has.  Some existing fix prices will be below the new variable rates, some fix prices will be reduced to bring them into line with the new variable rates, but some, even after the government rate reduction, will be above the variable price capped figures. The new variable capped figures these will apply for 2 years (unit prices only) so although notionally variable are in essence fixed.

Since the new rates apply from 1 October (tomorrow) , if you log into your account after that you should see your new rates and whether or not they’ve changed.  Since you are on a fix any change will be a reduction.  It will be for you to compare the prices relative to your consumption to identify whether exiting your fix for a move to the variable rates will be worthwhile.

The £2,500 figure bandied about is for those specified amounts of consumption, but if you use more your bills will be higher. Use less and your bills will be lower.

If you think that OVO or any other supplier is making shedfulls of money out of all this - then you are sadly mistaken.  Why do you think 20+ suppliers went bust last year?  Why was Bulb effectively nationalised by the Government? There are excess profits being made by some companies and some nations, some companies even in the UK, but it's not the suppliers who are making money.  There were even recent concerns, now allayed, that OVO was likely to breach its banking covenants.  So, it doesn’t help to make wild assertions on these matters without having the facts to back them up.  You came here for help and you have been given it.  Post back when you’ve something to say after 1 October.

Eon and EDF customer. Don't think smart meters are worth the expense.
Rank 1
October 25, 2022

 its now 25 Oct and no change to rates on my fixed plan. I'm still being charged too much on electricity 40.57 p - should be 35.32p - tried to contact OVO but no action

 

Blastoise186
Super User
Super User
October 25, 2022

If you’re not happy about this, then https://ovoenergy.com/feedback is your best bet.

But you might want to think carefully. The EPG only lasts six months now, not two years.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
May 18, 2025

If it says fixed for a year , why when you read the information dies it say , this doesn't mean it's a fixed amount it can change with your usage ??? What is the point of a fixed plan if it's no different to the variable plan ? 

Newcomer
May 18, 2025

It means the price you pay per unit is fixed for a year.  Price increases will not affect you.  You surely could not expect to just use as much energy as you want for a fixed total?

Blastoise186
Super User
Super User
May 18, 2025

This feels like another case of confusion regarding how Fixed Rate Tariffs work. It’s something we’ve discussed here on the Forum quite a lot over the years.

It’s a terrible business decision to offer unlimited energy in the way Tomato Energy is trying for a fixed price, which has gotten them into VERY serious financial trouble which is likely to result in that one collapsing sooner rather than later. It’s unsustainable and unviable as a business model. I could quite literally abuse that to restart the industrial revolution by aggregating power from just a few domestic properties to create a super supply with ridiculous amounts of 3-Phase power capacity available to me.

In a Fixed Rate Tariff, only the rates are fixed, nothing else. You’ll pay more if you use more, and less if you use less.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 7
May 18, 2025

If it says fixed for a year , why when you read the information dies it say , this doesn't mean it's a fixed amount it can change with your usage ??? What is the point of a fixed plan if it's no different to the variable plan ? 

So pay your 'fixed amount' and allow all your neighbours to piggy back off your 'fixed amount'. Have you considered a career in the energy resale business?

Get real.

It refers to the price per unit of energy being fixed not the total amount you use

johnr64
Newcomer
Newcomer
May 18, 2025

It might be worth contacting OVO and ask for a longer FIXED TARIFF, as mentioned previously “You pay for what you use”,

I`ve been on a fixed with OVO for 3 1/2 years, ringing them up and ask politely for a better Fixed rate, it`s worked great for me on 2 occasions when in mid-contract with no penalties🙂