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Rank 2
Alkan
Rank 2
October 23, 2024
Solved

I feel like I pay more than what app shows

  • October 23, 2024
  • 13 replies
  • 247 views

Hi Everyone,

 

I have been using Ovo long time, pay as use. Last 4 years I have smart meter and last 2 years I am using app to follow what I spend and pay. Everytime I pay more than what I see on the app but some reason every month app shows I have debt from last month! It is weird . 

 

numbers include gas and electrci together. I am aware of increases but it is not about that. 

August App shows I owe £50 due to usage, I paid in £100.invoice shows £85.

September App show I owe £82 due to usage ,I paid in £120 .invoice shows 102 

Oct App show I owe £98 due to usage ,I have not paid and invoice is on 24th of Oct and today balance App shows £140 :) 

 

it has been happening last 1 year like that , My usage of month much much less than invoices. I have been thinking maybe I had previous owe but I always use pay as use so not possible. 
 

i felt like their sustem has an issue! Or their hand likes my pocket :) 

Best answer by Nukecad

I had a re-read of your post and believe I’ve spotted what is going on:

 

August App shows I owe £50 due to usage, I paid in £100.invoice shows £85.

September App show I owe £82 due to usage ,I paid in £120 .invoice shows 102 

 

it has been happening last 1 year like that , My usage of month much much less than invoices.

 

So for August you had £50 due to usage, but you then have to add a months worth of standing charges, and then apply VAT to that Total.

Depending on your tariff standing charges that could fairly easily take the £50 usage up to the £85 invoiced.

For August the difference between usage and invoiced was £35.

For September the difference was £20, but then when you acount for the £15 that you overpaid in August it becomes a £35 difference again.

It looks to me that the differences you are seeing between usage and invoice is simply the standing charges and VAT.

 

13 replies

Show previous replies
A
Rank 2
AlkanAuthor
Rank 2
October 29, 2024

Today balance -165

Usage for this month  -116

24th to 24th and todaybis 29th so today balance is only for 5 days different. Also previous month I made balance 0 on 1st of month . 

and bill of this month 170 

 

why bills 170 while today balance nealy same which is more than bills days ? Nearly similer ? What is VAt ? £8 ??? ;)) 116-165-170 , differences and VAT £8 ;)

Nukecad
Super User
NukecadSuper User
Super User
October 29, 2024

We posted at the same time, please read what I posted above which explains it better.

You are confusing usage with balance, they are different things.
You are also confusing what date things are shown from on the different screens.

I said, Hey - Watts going on.
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    October 29, 2024

    In all your notes on different charges, you are also not taking standing charges into account @Alkan. These will depend on your plan but would be something like 56p for electricity and 30p for gas each day so a full month of standing charges add approx £26 each month.

    Vat is also not a flat amount but a percentage of your monthly charges

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