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Rank 2
Alkan
Rank 2
Oct 23, 2024 11:27 AM UTC
Solved

I feel like I pay more than what app shows

Hi Everyone,

 

I have been using Ovo long time, pay as use. Last 4 years I have smart meter and last 2 years I am using app to follow what I spend and pay. Everytime I pay more than what I see on the app but some reason every month app shows I have debt from last month! It is weird . 

 

numbers include gas and electrci together. I am aware of increases but it is not about that. 

August App shows I owe £50 due to usage, I paid in £100.invoice shows £85.

September App show I owe £82 due to usage ,I paid in £120 .invoice shows 102 

Oct App show I owe £98 due to usage ,I have not paid and invoice is on 24th of Oct and today balance App shows £140 :) 

 

it has been happening last 1 year like that , My usage of month much much less than invoices. I have been thinking maybe I had previous owe but I always use pay as use so not possible. 
 

i felt like their sustem has an issue! Or their hand likes my pocket :) 

Nukecad
NukecadBest Answer
Super User
Oct 24, 2024 7:15 AM UTC

I had a re-read of your post and believe I’ve spotted what is going on:

 

August App shows I owe £50 due to usage, I paid in £100.invoice shows £85.

September App show I owe £82 due to usage ,I paid in £120 .invoice shows 102 

 

it has been happening last 1 year like that , My usage of month much much less than invoices.

 

So for August you had £50 due to usage, but you then have to add a months worth of standing charges, and then apply VAT to that Total.

Depending on your tariff standing charges that could fairly easily take the £50 usage up to the £85 invoiced.

For August the difference between usage and invoiced was £35.

For September the difference was £20, but then when you acount for the £15 that you overpaid in August it becomes a £35 difference again.

It looks to me that the differences you are seeing between usage and invoice is simply the standing charges and VAT.

 

Out of beer error >>>> Recovering memory.
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Rank 2
AlkanAuthor
Rank 2
Oct 29, 2024 8:07 AM UTC

Today balance -165

Usage for this month  -116

24th to 24th and todaybis 29th so today balance is only for 5 days different. Also previous month I made balance 0 on 1st of month . 

and bill of this month 170 

 

why bills 170 while today balance nealy same which is more than bills days ? Nearly similer ? What is VAt ? £8 ??? ;)) 116-165-170 , differences and VAT £8 ;)

Nukecad
Super User
NukecadSuper User
Super User
Oct 29, 2024 8:13 AM UTC

We posted at the same time, please read what I posted above which explains it better.

You are confusing usage with balance, they are different things.
You are also confusing what date things are shown from on the different screens.

Out of beer error >>>> Recovering memory.
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    Oct 29, 2024 8:34 AM UTC

    In all your notes on different charges, you are also not taking standing charges into account @Alkan. These will depend on your plan but would be something like 56p for electricity and 30p for gas each day so a full month of standing charges add approx £26 each month.

    Vat is also not a flat amount but a percentage of your monthly charges

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