Skip to main content
Blastoise186
Blastoise186Best Answer
Super User
July 2, 2024

Ahh, well that’s one thing I’ve considered.

I have a self-hosted VPN Server that resides in the UK which runs on my own hardware using WireGuard. Whenever I connect to it, I can move my IP back to the UK regardless of where I am in the world.

Perks of having Ubiquiti kit! UniFi Teleport is just so helpful - and cheaper than paying for a commercial service. :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
View in thread

5 replies

Blastoise186
Super User
Blastoise186Super User
Super User
July 2, 2024

It sounds like you got banned by an automated security tool for some reason.

Please talk to OVO Support about this via Live Chat at https://ovoenergy.com/help or call 0330 303 5063. They may be able to help with this.

I’m sorry, but I’m forbidden from revealing ways to get round that type of ban.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Nukecad
    Super User
    NukecadSuper User
    Super User
    July 2, 2024

    Just one comment.

    Are you using a VPN?
    If you are then try temporarily disabling the VPN or turning it off.
    It may be giving you an IP from a country that shouldn’t be accessing UK customer accounts.
    (I’ve seen similar happen before with other types of account when a provider has allocated people an IP that indicates they are in a ‘barred’ country).

    I said, Hey - Watts going on.
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      July 2, 2024

      Just had a few friends of mine test this - VPN’s that take you outside of the UK will cause this ban to trigger. Just another reason why using one 24/7/365 isn’t recommended unless you know the consequences.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Nukecad
      Super User
      NukecadSuper User
      Super User
      July 2, 2024

      Just had a few friends of mine test this - VPN’s that take you outside of the UK will cause this ban to trigger.

      I thought so, and I'd  say that's how it should be as an extra security measure.

      Might be a bit if a issue if you try to access your account when on holiday abroad, but relax and look at it when you get home.

      I said, Hey - Watts going on.
      Blastoise186
      Super User
      Blastoise186Super UserBest Answer
      Super User
      July 2, 2024

      Ahh, well that’s one thing I’ve considered.

      I have a self-hosted VPN Server that resides in the UK which runs on my own hardware using WireGuard. Whenever I connect to it, I can move my IP back to the UK regardless of where I am in the world.

      Perks of having Ubiquiti kit! UniFi Teleport is just so helpful - and cheaper than paying for a commercial service. :)

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd