The usage on my app is telling me in September I’ve used as much kw|h as I do for the whole year. OVOare telling me it’s a bug but at the same time trying to increase my DD. Also apparently they can’t see it on their computers. I’m very concerned this is going to cost me money.
Updated on 19/10/23 by Abby_OVO
I have a normal meter . Not a smart one.
My readings have been estimated since I switched to OVO. The readings I gave were a long way under the estimates that you had given me so have been put into the read disputes category’s , which is currently being dealt with . Could this have something to do with the app going crazy ?
Could you tell me how to send a photo to the support people also as I can’t see it on the page.
Hi
Thank you for your response.
It sounds like you have a read dispute which has been already raised and is being dealt with. This could absolutely cause an unusual spike in your usage graph. I think we may have got to the bottom of the issue here!
We have a really helpful guide here all about the read dispute process:
Keep us posted with how you get on!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
