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Tim_OVO
OVO Staff
OVO Forum Legend
December 15, 2023
Tutorial

How to set up your smart charger to use it with Charge Anytime

  • December 15, 2023
  • 84 replies
  • 5839 views
How to set up your smart charger to use it with Charge Anytime

Updated on 23/05/25 by Emmanuelle_OVO

 

If you have a compatible charger then you need to link the charger to your OVO online account. You don’t need the additional Charge Anytime app. 

 

We recommend opening your OVO online account in Google Chrome, and following these steps: (If this doesn’t work the first time please try this using a new ‘Incognito’ window)

 

  1. Go to the Offers and Upgrades section.
  2. Click on the Charge Anytime banner.
  3. Select the compatible charger that you have 
  4. It’ll ask you for the username and password to log in to your charger manufacturers’ app.
  5. This will link your charger to your OVO account and you’ll get a new heading in your OVO account called ‘Your EV’. 
  6. You’ll still need to schedule the charging in your charger manufacturers' app. And after you’ve charged, the savings will show in the Your EV section of your online account.

 

NOTE - If you ‘Boost’ or ‘Max Charge’ on the charger to charge immediately, this will bypass Charge Anytime and charge the car at your normal unit rate. See this topic for more details:

 

  
 

To link your Indra charger to your OVO account you’ll need your Indra Web Portal Username and Password

 

Indra has more than one platform to manage their chargers, and their own app doesn’t support Charge Anytime yet. They’ll need to move your charger over to the platform that does support Charge Anytime. 

 

If you have an Indra charger and you don’t have a username and password you’ll need to contact Indra directly and they can set this up for you. 

 

You can reach out to Indra via 01684 770 631 or by emailing support@indra.co.uk.

 

Don’t see your model above? Check out our helpful topics below:

 

84 replies

LancastrianScot
Rank 4
Rank 4
March 21, 2024

I have just had the Indra charger installed. The installer new nothing about the web app. I contacted Indra and they set up the Kaluza account, but I was still unable to log into web app. They have now told me I must only use the Kaluza web page. Has anyone had this issue and will it cause problems when I register for Charge anytime?

 

Taj:   did you make sure you used the same username and password as for your Ovo Energy login?  Only with these data will Kaluza link to Ovo, AIUI.  I had the same issue, and had to change my login password for the web-app/Kaluza.  After which it worked fine.    Keith Drury

Taj
Rank 10
Rank 10
March 21, 2024

Thank you @BPLightlog that seems to have connected with suspicious ease🤔. I was under the impression that I needed to log into app.Indra.co.uk. 

Taj
Rank 10
Rank 10
March 21, 2024

Thanks for that @LancastrianScot,

I used the same email, but created a new password. It seems to have worked. I’ll see how it goes, I don’t want to tamper while I appear to be on a roll.

Taj
Rank 10
Rank 10
March 21, 2024

On a different topic I apologise for my “new” memory failure🙄. My brain was off somewhere else, I “knew” it was wrong after I posted.

Newcomer
March 22, 2024

Hi guys,

 

Ive been trying to add ovo Anytime to my account but I always get the same error! “We couldn't connect to your Ev charger” I have searched this forum and there is a another post with same error but following the solution on that post doesn't work.

Any idea’s? I have emailed ohme and Anytime team beginning of week but still no response!

 

ohme ePod and VW ID4 2024

 

 

Many thanks

BPLightlog
Super User
Super User
March 22, 2024

Hi @BigDon , you’ve been through the guide from Ohme I take it?

https://ohme-ev.com/support/how-do-i-set-up-ovo-charge-anytime/
The ‘general’ guidance is, when using a compatible charger, to use the charger app rather than the Charge Anytime app .. or perhaps you’re not that far into things yet

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
March 22, 2024

Yes gone through the guide and also tried adding anytime via my computer in case it’s a problem with app or my phones browser.

BPLightlog
Super User
Super User
March 22, 2024

There was this user who had problems using a certain type of log in ?

“Unfortunately Charge Anytime in it’s current state sometimes struggles to connect to Ohme accounts that have been registered using the Google, Facebook or Apple login”

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
March 22, 2024

That’s the post I was on about, I didn’t create my home account via Facebook, Google or Apple. I signed up via email and created a password.

Newcomer
March 24, 2024

Anyone?