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FatOldSun
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February 25, 2023
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How do Indra app and OVO Charge Anytime app work together?

  • February 25, 2023
  • 49 replies
  • 3080 views

I have an Indra Smart Pro charger which I can control using the Indra Web app. I recently installed the Charge Anytime app and connected it to my car. Both are based on Kaluza but are seemingly different, although they both claim to charge at the times electricity is more renewable.

If I set a different "ready by" time in each, which one wins?

I've also plugged in my car this evening, and the Indra app says it's plugged in but not yet charging, and the Charge Anytime app says the car is unplugged! I need the car to be charged by the morning so I'll have to keep my eye on that. I've also noticed that I've not had any data from the smart meter since Thursday morning so perhaps that has something to do with it?

    Best answer by Tim_OVO

    Updated on 25/02/25 by Abby_OVO

    Hi @stead @FatOldSun and thanks for posting about this. 

     

    The Charge Anytime app is used for direct to vehicle (D2V) control. Where a customer has an eligible vehicle but does not have an eligible charger, they should use the D2V app.

     

    Where a customer has an eligible charger (regardless of whether or not their vehicle is eligible), they should use the charger app, so in this case the Indra App.


    The difference between the two at the moment is that the D2V customer will see savings in their D2V app, whilst the charger customer can see savings in a page called “Your EV” in the My OVO account.


    If a customer has an eligible charger and has downloaded the D2V app, they are likely to be setting schedules in multiple apps which will cause a conflict in commands being sent to charge the battery. As a result they may miss their ready by times and will probably not be able to reconcile their Charge Anytime credits.

     

    For anyone else wondering about Charge Anytime, look no further:

     

     

    Hope this helps.

    49 replies

    stead
    Rank 5
    stead
    Rank 5
    February 25, 2023

    I haven't installed the anytime app, is there any advantage to it? 

    F
    Rank 4
    FatOldSunAuthor
    Rank 4
    February 25, 2023

    Yes it gives you EV charging at 10p per unit, if you have a compatible car and charger. Well worth it.

    stead
    Rank 5
    stead
    Rank 5
    February 26, 2023

    I've got the indra and the addon already, just wondered what it added? 

    Tim_OVO
    OVO Staff
    Tim_OVOSolved
    OVO Forum Legend
    February 27, 2023

    Updated on 25/02/25 by Abby_OVO

    Hi @stead @FatOldSun and thanks for posting about this. 

     

    The Charge Anytime app is used for direct to vehicle (D2V) control. Where a customer has an eligible vehicle but does not have an eligible charger, they should use the D2V app.

     

    Where a customer has an eligible charger (regardless of whether or not their vehicle is eligible), they should use the charger app, so in this case the Indra App.


    The difference between the two at the moment is that the D2V customer will see savings in their D2V app, whilst the charger customer can see savings in a page called “Your EV” in the My OVO account.


    If a customer has an eligible charger and has downloaded the D2V app, they are likely to be setting schedules in multiple apps which will cause a conflict in commands being sent to charge the battery. As a result they may miss their ready by times and will probably not be able to reconcile their Charge Anytime credits.

     

    For anyone else wondering about Charge Anytime, look no further:

     

     

    Hope this helps.

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      F
      Rank 4
      FatOldSunAuthor
      Rank 4
      February 27, 2023

      Thanks Tim. I’ve e-mailed your support team as I have exactly the same setup as you describe. I firstly downloaded the app and linked my Skoda to it. I’ve now linked my Indra using your website, which gives me the ability to charge any car, not just the Skoda. Now I want to disconnect my Skoda from the app and remove the app, so I revert back to just using the Indra app. I have some credit against my Skoda charging so also need that to be transferred to my Indra account, if that’s possible?

      Tim_OVO
      OVO Staff
      Tim_OVO
      OVO Forum Legend
      February 28, 2023

       I have some credit against my Skoda charging so also need that to be transferred to my Indra account, if that’s possible?

       

      OVO’s Smart Home team will be able to answer that one, @FatOldSun: smarthome@ovoenergy.com

      Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      F
      Rank 4
      FatOldSunAuthor
      Rank 4
      February 28, 2023

       I have some credit against my Skoda charging so also need that to be transferred to my Indra account, if that’s possible?

       

      OVO’s Smart Home team will be able to answer that one, @FatOldSun: smarthome@ovoenergy.com

      Thanks Tim, that’s where I sent my e-mail to so I’ll wait for the reply.

        R
        Newcomer
        richhyder490
        Newcomer
        March 8, 2023

        Hi

        I’ve just had an Indra charger installed on the basis its on the OVO site as one they support with cheap energy rates.

        The Indra charger is set up on the app and I’ve followed all the links on the OVO website which say we are eligible until we come to the connect via Kaluza page. ( SEE BELOW)

        I add my charger user name from Indra ( it has no password) therefore can someone assist on how I connect to energy tariff.

        Thanks

         

        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        March 9, 2023

        Hi @richhyder490 and thanks for this question. 

         

        You should be able to register your EV charger via your OVO online account via this link. If that picture you sent is what you see after following that link, and you’ve never set up your login details, let me know and I’ll get you some advice.

        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        R
        Newcomer
        richhyder490
        Newcomer
        March 9, 2023

        Hi Tim

        I follow the links but don’t seem to have a Password from my Indra charger App to insert in the Kaluza webpage. I’ve gone through the OVO process but can’t seem to make the link for the Indra charger to talk to the OVO smart metre

        Thanks

        Show more replies
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