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Best answer by Chris_OVO

Hey @Jenniejaned, 

 

I’m not sure if you’ve noticed but there have been some recent announcements about that type of meter set. 
As far as I’m aware, no other supplier currently supports those meters 

@BPLightlog has provided a link to the most up-to-date information on this article we have around exotic meters and the RTS shutdown. 

 

To answer your key issues

  1. Anyone of RTS meters haven’t previously had the option to move suppliers. This is down to the shutdown and tariffs were taken off the market. 
  2. OVO adopted the RTS issues during the takeover, and we haven’t been able to offer a solution until now, as the meters will need to be exchanged for smart meters. If you contact our Support Team and ask to speak with Squad 70, they’ll be able to discuss the options that are available with you!

    I hope this helps! 

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Chris_OVO
Community Manager
Chris_OVOSolved
Community Manager
July 31, 2024

Hey @Jenniejaned, 

 

I’m not sure if you’ve noticed but there have been some recent announcements about that type of meter set. 
As far as I’m aware, no other supplier currently supports those meters 

@BPLightlog has provided a link to the most up-to-date information on this article we have around exotic meters and the RTS shutdown. 

 

To answer your key issues

  1. Anyone of RTS meters haven’t previously had the option to move suppliers. This is down to the shutdown and tariffs were taken off the market. 
  2. OVO adopted the RTS issues during the takeover, and we haven’t been able to offer a solution until now, as the meters will need to be exchanged for smart meters. If you contact our Support Team and ask to speak with Squad 70, they’ll be able to discuss the options that are available with you!

    I hope this helps! 
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