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Best answer by Chris_OVO

Hey @Jenniejaned

 

I’m not sure if you’ve noticed but there have been some recent announcements about that type of meter set. 
As far as I’m aware, no other supplier currently supports those meters 

@BPLightlog has provided a link to the most up-to-date information on this article we have around exotic meters and the RTS shutdown. 

 

To answer your key issues

  1. Anyone of RTS meters haven’t previously had the option to move suppliers. This is down to the shutdown and tariffs were taken off the market. 
  2. OVO adopted the RTS issues during the takeover, and we haven’t been able to offer a solution until now, as the meters will need to be exchanged for smart meters. If you contact our Support Team and ask to speak with Squad 70, they’ll be able to discuss the options that are available with you!

    I hope this helps! 

21 replies

BPLightlog
Super User
Super User
July 30, 2024

I’m not sure if you’ve noticed but there have been some recent announcements about that type of meter set. 
As far as I’m aware, no other supplier currently supports those meters 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Rank 2
July 30, 2024

Yep I have seen, but what is the process that I need to go through to move suppliers? Can I get an electrician to remove or replace the meter or is that down to OVO? 

BPLightlog
Super User
Super User
July 30, 2024

As the guide suggests, depending on exactly what meters you have there are options to ask for a smart meter change or await details from OVO for the next step. 
All details are in the guide I linked above - a ‘standard’ electrician is not allowed to change meters

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Rank 2
July 30, 2024

So to change the meter with the intention of changing supplier I have no other option but to go through OVO for them to change the meter? 

Blastoise186
Super User
Super User
July 30, 2024

Correct. Only the active Supplier can do this. And even then, we cannot promise that other suppliers will take you on anyway.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
July 30, 2024

I tried to leave a few years ago I went to The Cooperative but they said they couldn’t support my meter and I needed to return to SSE, could they have replaced the meter when I was with them or were they right to send me back to SSE. They said that only SSE could charge it? Was this the right information? 

Blastoise186
Super User
Super User
July 30, 2024

Not surprised there - but the info was correct. If that supplier rejected you (oh, and they no longer exist btw), then you’d have been bounced back - SSE would have had to do it.

As mentioned, if the supplier won’t take you on, they won’t touch anything. Additionally, the Co-Op would have never had the required resources to swap such meters anyway.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
July 30, 2024

Sorry, just to clarify The cooperative couldn’t change my meter it had to be SSE?
 

If that was the case why couldn’t the cooperative change it? 

Blastoise186
Super User
Super User
July 30, 2024

Because ultimately, the required meters to swap it didn’t exist back then - Co-Op definitely didn’t have access to anything suitable, I know that much. And IIRC hardly any supplier other than SSE and Scottish Power knew much about most RTS Meter types.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
July 30, 2024

They took me on for two years, but could never get the billing to work properly so they sent me back to SSE in 2015 and advised me to ask SSE to change the meters. They did change them for exactly the same set up - but new meters. They changed the meters in 2017, so smart meters and eco 10 were available then.