Skip to main content
Answer

How do I get usage to show on OVO app

  • October 1, 2024
  • 2 replies
  • 79 views

Since I am getting no usage on OVO app for electric, smart meter upgrade over six weeks ago, customer service informed from start,no usage showing.

I need usageĀ  to present to council to show occupation of premises.Hence important reason for usage coming through.As a last resort

I am utilizing the forum for suitable feed back.There is not even a energy tariff on the app!Have I any recourse.A letter from OVO aboutbeing a customer would be ideal.

Ā 

Ā 

Best answer by Abby_OVO

Hi @Diff99Ā 

Ā 

As one of our volunteers has already mentioned, we don’t have access to customer accounts at the Forum. Our Support Team will be able to assist as BPLightlog also mentioned.Ā 

Ā 

There’s a number of things they can do here to help so it’ll be best to get in touch with them.

2 replies

BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • Plan Zero Hero
  • October 1, 2024

As a customer led forumĀ @Diff99Ā , no one here has access to your account details so it would be best to contact customer supportĀ 


Abby_OVO
Community Manager
  • Community Manager
  • Answer
  • October 2, 2024

Hi @Diff99Ā 

Ā 

As one of our volunteers has already mentioned, we don’t have access to customer accounts at the Forum. Our Support Team will be able to assist as BPLightlog also mentioned.Ā 

Ā 

There’s a number of things they can do here to help so it’ll be best to get in touch with them.