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stevem999
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December 16, 2020
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How can I tell if my SMETS1 meter has been 'enrolled' and will communicate with other suppliers when I switch?

  • December 16, 2020
  • 15 replies
  • 5820 views

Hi there, having been surfing this forum I can see that Ovo/Secure have started migrating Secure Liberty 100 meters to the SMETS2/DCC system, but that it will take up to October 2021 to be completed. All sounds really odd when it’s an OTA upgrade by all accounts - just pump it out??

Anyway, is there any way of finding out if my meters have been transferred to SMETS2/DCC, or is it luck of the draw when changing supplier and the new supplier either gets readings remotely or doesn’t?

I think it’s time I looked around as my deal is coming to an end but meter reading is a royal pain so want to try and maintain my remote readings functionality but not be stuck with the list of suppliers that can read an OVO-installed SMETS1 Liberty 100. Wasn’t this meant to improve customer experience?

Many thanks

Best answer by Tim_OVO

Updated on 16/06/23 by Emmanuelle_OVO

 

If you want to find out more about the national upgrade from SMETS1 meters to SMETS2 please check out this handy FAQ: 

 

 

 

Great question to ask if you’re planning a switch away from OVO with a Secure SMETS1 meter installed. These were installed (and are instantly compatible) with the following suppliers:

Utilita Energy Limited
Co-operative Energy Ltd
First Utility Ltd
Electricity Plus Supply Ltd t/a The Utility Warehouse
E (Gas & Electricity)
Spark Energy Supply Limited
Eversmart Energy Ltd
EON Energy
Robin Hood Energy Limited
Ecotricity
Bristol Energy
Our Power Energy Supply Ltd
Octopus Energy

OVO Energy

If you’re joining another supplier you may notice that you’ll need to start supplying your readings manually again - Hopefully this won’t be for long, all Secure meters are due to be enroled so they communicate with all suppliers, much like SMETS 2 meters, by March 2022 -  You can find out more about this process  here and check whether your meter has been enrolled using this online tool.

 

On an individual meter basis we’d send you an email to let you know when your meter is being enrolled, but if you’d like to double-check, our Support Team would also be able to confirm this for you.

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

 

15 replies

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Jeffus
Rank 20
Jeffus
Rank 20
July 4, 2022

Just to follow this up, i have now been migrated to DCC without any notification from Ovo, not sure if it was a coincidence however upon contacting Hildebrand they in turn spoke to Secure and i was migrated to DCC, i have a Hildebrand SMETS1 IHD working perfectly and get great real time stats now. However my daily usage statistics within the Ovo App and web portal show no data, i can only see monthly and yearly. I suspect that there is a disconnect in the source data on the Ovo side somehow.

Hi @Nathan Booth

 

So do you see the 30min readings in the Bright (Hildebrand) app? But not in the OVO app or Website?

 

N
Newcomer
Nathan Booth
Newcomer
July 4, 2022

@Jeffus correct, i see live stats and 30 mins history for Gas and Electric in the Bright, in Ovo i see as follows

 

Jeffus
Rank 20
Jeffus
Rank 20
July 4, 2022

@Nathan Booth

I assume it is the same issue with this page?

https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh

 

 

I wonder if Loop sees the readings? 

https://loop.homes/

 

 

 

 

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Newcomer
Nathan Booth
Newcomer
July 4, 2022

@Jeffus yea, same on that page

Loop does indeed see them, there was a prompt on the Greenlight page “If you have a smart meter, it needs to be sending half-hourly readings so you can see where your home is using the most energy. Switch to half-hourly now, if you’ve not already done so.” I’ve requested half-hour switch and will see if this kicks it into life.

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    July 4, 2022

    @Jeffusyea, same on that page

    Loop does indeed see them, there was a prompt on the Greenlight page “If you have a smart meter, it needs to be sending half-hourly readings so you can see where your home is using the most energy. Switch to half-hourly now, if you’ve not already done so.” I’ve requested half-hour switch and will see if this kicks it into life.

    @Nathan Booth good plan.

    I wonder if there is a flag in the OVO system to tell it too look for the 30min readings. 

    Be interesting to hear how you get on in case we see other users with a similar issue. 

    Also am not sure if OVO go back and fill in old readings like Bright and Loop. 

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd