High electric costs?

Thank you.  There can be no sensible comparison with the figures from December 2023 to January 2024, partly because the system was completely different then with three rates, and partly because there were no readings to compare with, only estimates. 

For the period December 2024 - January 2025, billing shows only the readings for significant days - the start and end of the period, and the start of the new quarter with a new tariff. So I expect there to be many more readings available than the few used for billing. Please visit the readings history page and take a screenshot of at least the latest pageful.

That said, the consumption shown for December 2024 - January 2025 is almost all at night, which suggests to me that the storage heaters and probably the water heater as well are heating up every night. Have you been able to check whether this is still happening? The daily meter readings will give a clue ...

Hey ​@Edney 

I’m glad you have an engineer appointment booked. Firedog has given some helpful suggestions here.

Just wanted to pop by to reassure you that if the meter is found to be clocking too much consumption the billing period on the faulty meter will be recalculated based on the actual usage from the new, non faulty meter. If there is not currently a billing hold on the account, I’d advise requesting one until the engineer has visited. 

Just recently changed to smart meter for electric and gas, everything seems ok with the electric but the gas, it’s like using a slot machine, I have literally more than doubled in my pay as you go, on the gas , it’s absolutely shocking I have never experienced this kind of expense when topping up, I have gas radiators that’s it and they are off during the day and it’s still eating money.. help !

Hey ​@Sandbod,

 Additional information is available below if you think your meter is running too quickly:

A member of our Support Team can also review your account and investigate the changes in your usage. If your smart meter was recently installed, it may not be communicating with your account yet, and it can take time for this to begin.  It's possible you've been billed on estimates so far.

I hope this helps!