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Here’s a great idea - pay people the FIT payments on time!

  • September 4, 2023
  • 3 replies
  • 474 views

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I am still waiting for my feed in tariff payment.

We are out of the quarter and OFGEM, OVO etc say you will be paid within the quarter.

OVO could massively improve its customer satisfaction by actually paying them what they owe them, within the agreed timeframe!

3 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • September 4, 2023

I’m afraid this isn’t currently valid for the Ideas section as Ideation is more focused on the online services.


Abby_OVO
Community Manager
  • Community Manager
  • September 4, 2023

 Hey @StillWaiting 

 

Sorry to hear you’re still waiting for you payment.

 

Like Blastoise186 said, this isn’t the intended use of the ‘Ideas’ section which should be used for suggestions for online tools and services. I’ve moved the topic into a different category, you can find it here: 

 

 

We don’t have access to accounts here at the Forum so the best thing will be to contact the team to ask them about this. You can email them at fits@ovoenergy.com or seg@ovoenergy.com.

 

Alternatively, you can speak to our Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.


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  • Author
  • Carbon Cutter****
  • September 4, 2023

Hello Abby,

Sorry I was not aware that the “ideas” section was for site improvements only.

As to contacting the FIT, well I have done that several times and am still none the wiser if/when I’ll get paid. ☹️