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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
June 23, 2025
RESEARCH

Help us improve our customer resolution

  • June 23, 2025
  • 2 replies
  • 396 views
Help us improve our customer resolution

Updated on 29/08/25 by Emmanuelle_OVO:


We’d love your thoughts on our Complaints Process
 

At OVO, we’re always looking for ways to improve. Your experience plays a big part in shaping how we do that.
 

If you’ve recently had a complaint that was handled by OVO, we’d really appreciate hearing from you.

This short survey is completely anonymous, so feel free to be as open as you like. Your feedback will go directly toward making our complaints process quicker, easier, and more supportive for everyone.
 

Feedback form
 

We’re especially keen to learn more about:

  • Your experience with our complaints process

  • How our opening hours impacted your complaint

  • How you prefer to be contacted


Thanks so much for helping us improve.


The Forum Team 

2 replies

Firedog
Super User
FiredogSuper User
Super User
June 26, 2025

No recent complaint, so no survey response from me, I’m afraid.

However, I had a bit of trouble with your request. In the past, I’ve had complaints dealt with by agents with all sorts of titles, but I can’t find any response from a ‘Customer Resolution Specialist.’ How do I know whether I’ve “recently had a complaint that was handled by our Customer Resolution Specialist team”?  

On the first page of the survey itself, the question is further specified so that it covers ‘second escalation.’ Again, how am I to tell whether my complaint has been escalated or not, and if so, to what level? 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOAuthor
Retired Moderator
June 27, 2025

Thank you for that feedback ​@Firedog. Based of what you’ve said the team requesting the research has asked me to make the post more generic 😊 & I’ll ask for alterations to be made on the google form to make it clearer.

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