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ProfPhil
Rank 1
Aug 27, 2023 12:39 PM UTC
Solved

Help, no pre pay key! Am I boost or OVO payg?

I have just moved house, and found that it has a pre pay meter (I was told it was a credit meter), but there is no key, and I have very little electric and everywhere is shut today and tomorrow.

Is there anything that can be done to help?

I have tried ringing my previous supplier. Their meter support team gave me a number for OVO, but they are closed.

I am getting a bit desperate 

ProfPhilBest Answer
Rank 1
Aug 28, 2023 12:02 PM UTC

Everything is sorted.

I must say thank you to the meter support at Shell, as they were the ones who told me it was an OVO meter.

Then I must say a bigger thank you to OVO support who told me it was a subdivision of OVO called boom, or boost (it began with a B 😁) that were responsible for the meter. A very helpful OVO agent transferred me to the appropriate support person (also really helpful)who sorted me out a new account and tried to get a key arranged for me. Unfortunately it seemed that for some reason a replacement key was not an option  So she arranged for an extremely helpful engineer to visit me and fit a new smart meter. I will speak to people tomorrow to set up my direct debit, but for now, I have electricity, I also have hot water, I have all the amenities that make for civilisation. I also found out that everyone at OVO are helpful to the extreme, and go above and beyond to provide brilliant service. 

Thank you to everyone 👍😁

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5 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Aug 27, 2023 6:23 PM UTC

Use OVOs social media channels. They're monitored every day

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    Aug 28, 2023 9:12 AM UTC

    Hey @ProfPhil 

     

    Sorry to hear about this.

     

    Did you speak with the Support Team on social media and get everything sorted?

    Currently Playing: She's Electric
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    Aug 28, 2023 9:56 AM UTC

    The pages for ovo social media channels  are

    https://www.facebook.com/ovoenergy

    Rank 1
    ProfPhilAuthorBest Answer
    Rank 1
    Aug 28, 2023 12:02 PM UTC

    Everything is sorted.

    I must say thank you to the meter support at Shell, as they were the ones who told me it was an OVO meter.

    Then I must say a bigger thank you to OVO support who told me it was a subdivision of OVO called boom, or boost (it began with a B 😁) that were responsible for the meter. A very helpful OVO agent transferred me to the appropriate support person (also really helpful)who sorted me out a new account and tried to get a key arranged for me. Unfortunately it seemed that for some reason a replacement key was not an option  So she arranged for an extremely helpful engineer to visit me and fit a new smart meter. I will speak to people tomorrow to set up my direct debit, but for now, I have electricity, I also have hot water, I have all the amenities that make for civilisation. I also found out that everyone at OVO are helpful to the extreme, and go above and beyond to provide brilliant service. 

    Thank you to everyone 👍😁

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      Aug 29, 2023 8:38 AM UTC

      Hey @ProfPhil 

       

      That’s really lovely to hear all of that feedback about all of the different departments you encountered along the way. I’m glad you had a good experience getting this sorted!😊

      Currently Playing: She's Electric
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        OVO (S) Gas Limited is part of OVO Group Ltd