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Rank 1
Jane cruickshank
Rank 1
February 6, 2024
Solved

Having trouble getting onto the app

I have been trying to sign in to my account but the app won't let me 

waltyboy
waltyboyBest Answer
Rank 8
February 6, 2024

Hi @Jane cruickshank, have you signed into the app previously, is this a new problem in other words?

 

EDIT. Ah, I’ve just tried, it’s “taking longer than usual”…is that the message you got as well? Try going into your account via a browser if they’re having a problem at the moment with the app…I’ve just checked and the browser’s working fine

Walt. 2013: 3.2kW PV East/West + Fronius IG, as at 01 Sep 2026 30 MWh, of which 22 MWh exported. 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”). 2026: Hyundai Inster 02 EV.
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6 replies

waltyboy
Rank 8
waltyboyBest Answer
Rank 8
February 6, 2024

Hi @Jane cruickshank, have you signed into the app previously, is this a new problem in other words?

 

EDIT. Ah, I’ve just tried, it’s “taking longer than usual”…is that the message you got as well? Try going into your account via a browser if they’re having a problem at the moment with the app…I’ve just checked and the browser’s working fine

Walt. 2013: 3.2kW PV East/West + Fronius IG, as at 01 Sep 2026 30 MWh, of which 22 MWh exported. 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”). 2026: Hyundai Inster 02 EV.
    Rank 8
    Nick Challacombe
    Rank 8
    February 6, 2024

    Sorry Jane, cannot do better than Waltyboy.

    Peter E
    Super User
    Peter ESuper User
    Super User
    February 6, 2024

    @Jane cruickshank Just tried and no issues with either. Can you think of anything you might have changed recently? Do you have a different phone you can try it on?

     

    I've got a different app that won't now accept a VPN connection although the Ovo app is ok with that. The clue to my other problem was that it worked on a different phone.

    Reducing my yearly fossil fuel usage with an EV (-900 litres petrol saving about £950/year), A2AHP (-8,700 kWh gas, cost neutral) and Timed Immersion heater (-1,500 kWh gas, £20/year more expensive but reducing as the gas price goes up)
    Rank 1
    Jane cruickshankAuthor
    Rank 1
    February 6, 2024

    I had the app from old company signed into new one and now it won't let me on 

    waltyboy
    Rank 8
    waltyboy
    Rank 8
    February 6, 2024

    Hi @Jane cruickshank, is it the OVO App you’re trying? 
     

    Try the browser and see how it goes? The account info will look slightly different, but it’s got more or less the same functionality.  
     

    Tell us how you get on…

    Walt. 2013: 3.2kW PV East/West + Fronius IG, as at 01 Sep 2026 30 MWh, of which 22 MWh exported. 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”). 2026: Hyundai Inster 02 EV.
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    February 7, 2024

    Any luck @Jane cruickshank? If not, these topics may be helpful:

     

     

    Renewable Energy? Big Fan.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd