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Jb777777
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October 3, 2023
Solved

Haven't achieved Power Move target because my meter isn't sending readings?

  • October 3, 2023
  • 13 replies
  • 491 views

Well I avoided using anything but television between 4pm and 7pm all September.  They have told me my meter wzsnt sending readings so they couldnt assess if I had reached the target.  Yet they have my daily usage readings online.

 

Im beginning to thinknthis is all one big hoax

    Best answer by Ria

    Updated on 06/03/25 by Emmanuelle_OVO:

    What if my smart meter stops communicating?

     

    To take part, your smart meter needs to be working and connected to the internet.

    We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move. 

    See our guide to fixing common smart meter issues.

    Who can join?

     

    To be eligible to join Power Move, you need to:

    • be an OVO customer and have your energy supplied by us
    • have downloaded the OVO app and unlocked Beyond
    • have a working electricity smart meter
    • have a credit meter
    • have a single rate tariff only (e.g. not Economy 7 or Economy 10)
    • have an active Direct Debit
    • have opted into half-hourly meter reads for billing (you can do this when you join)
    • have opted into half-hourly meter reads for settlement (you can do this when you join)
    • have an active email address

    Charge Anytime, Battery Boost or Heat Pump Plus customers are eligible to join.

    Please note: not all meter types and tariffs work with Power Move. This means customers with multi-rate meters/tariffs, like Economy 7 and Economy 10 can’t join Power Move right now.
     

    Check out our website for the latest challenge information:

    https://www.ovoenergy.com/power-move,
     

    Join Power Move today
     

    Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.

    The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
     

    Check our FAQs to find out more. Power Move terms also apply.

    13 replies

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    J
    Newcomer
    Jeremy_T
    Newcomer
    October 3, 2023

    Does anyone know the mechanics (electronic I suppose) of how the meter-reading actually gets to OVO?  With BT upgrading so much of the Internet to fibre I would have thought to possibility of something being set wrong somewhere and filtering packets out could be fairly high at present/

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 3, 2023

    Not relevant here luckily. The destruction that Openreach is doing to the telephone infrastructure fortunately has no effect on Smart Meters.

    Down south, the Telefonica WAN uses the O2 Mobile Network to communicate with sites, while up north they run on the Long-Range Radio based Arqiva WAN. Both run on private infrastructure that BT Group can’t get their grubby mitts on, so Openreach can’t touch it.

    And besides that, TCP/IP is a thing so packet loss isn’t an issue either.

    It all then goes via DCC (Direct Communications Company) to reach suppliers like OVO via even more private infrastructure so BT Group can blow up the public internet for the entire country and the systems used for Smart Metering wouldn’t be affected.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      J
      Newcomer
      Jeremy_T
      Newcomer
      October 3, 2023

      Unfortunately TCP/IP cannot stop someone putting a packet-filter on by mistake! However I’m glad to hear that the infrastructure used is run by an organisation that (presumably) does n’t get paid if the network is n’t working rather than a super-massive Quango that does not have that incentive!

      Thanks for the info.

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