Hassled for Debt even after Payment Plan in place

That’s actually a Google Sites website, which is part of Google Workspace. The link is valid, however it’s got an access restriction. In these cases, it just pretends that the content doesn’t exist unless you’re allowed to view it. Google is really good at doing that.

I used to be a Super Admin for another Google Workspace domain, so I know this stuff well.

In this case, the link looks like one that’s for the employee only OVO Net. It can’t be accessed by anyone else, forum volunteers don’t get special access either.

Another example, there’s a special version of Google Maps at https://play.google.com/store/apps/details?id=com.google.android.apps.gmm.qp . But it’s restricted access. If you don’t have permission to use it, you get a faked 404 error that pretends there’s nothing there. If you do have permission to use it, then the link works as expected and reveals the app.

@benbrownboy apologies for that, I’ve updated my previous post with the correct link.

You should have received a Direct Message from the Forum_Support team, they’ll be in touch soon with what they can do to support you further. 

Looking at the OVO site, I get a broken link message but there is this searching for similar things 

https://www.ovoenergy.com/help/debt-and-energy-assistance

https://winter-support-package.ovoenergy.com/

Edit - Abby found the right page (link above)

Just a heads up. Irrespective of the numerous assurances from OVO that collection and demand action would cease following the Fuel Direct payment agreement, I continue to receive numerous text messages demanding that i pay the debt of in full as soon as possible and as recent ago as the 26th August, one email of a continual stream in which OVO threaten to add "extra charges" (they've been charging me a £10 late fee, even though the DWP pay them every month without fail), along with the threat of a default on my file.

Empty promises? Mistakes? Or just plain lies? Who knows? 

Hey @benbrownboy,

Really sorry to hear this, it sounds very stressful.

I’d advise contacting the Collections Team who are responsible for chasing arrears balances. It sounds like a hold wasn’t added to your account for these kind of communications following the fuel direct agreement. 

You can call them directly on 0800 069 9831. They’re open Monday to Friday 9am-5pm.

Hope this helps.

I am being continually harassed for payment despite having a payment plan in place. Lost count of the number of times I’ve called about it.

I’m so sorry to hear this @Gideon, are you able to tell us more about your issue? We can then provide more specific advice?

I was swapped over to them from SSE who were never a problem. I registered with Ovo as I am disabled and have visual impairment at the start. Since then the bills have increased massively and no readings were taken. Over the last few months I have had nothing but hassle trying to get them to understand what was happening- all they do is send endless letters about payments (I pay them £130 every four weeks which they agreed to then continued to hassle me. Still no readings taken and I have to repeat myself constantly. The chat bots are just as bad. I’m a pensioner and I don’t want all this aggravation when I haven’t missed payments. Still no readings.