Has my Smart Meter or IHD developed a problem overnight......suddenly seeing a red usage light

https://smart-meter-help.ovoenergy.com is self-service.

Appreciate the link - have filled in the form. 250 chars was…...challenging haha!

Will respond within 45 days??!!!??? flippin ell

45 days is pretty standard for most suppliers dealing with a tech issue - it gives them enough time to dig deeper and figure things out. That stuff is rarely an instantly fixable thing.

Okay will have to settle in for the long haul I guess - just hope they are quicker to credit my account if an error is discovered :)

Thank you for your responses recently…..much appreciated

Edit….just realised they havent acknowledged my submission with a ticket number or email auto-response. Are these guys good at dealing with these things because I have no obvious way of chasing them up

That tool generates a case internally and links it to the account if it detects something it can help with (obviously, it won’t if it detects everything is working fine). They’ll be in touch if they need to tell you anything.

Everything you do with OVO’s Support systems gets linked to your timeline. This forum is the only thing that doesn’t get linked up automatically - and that’s intentional. Otherwise my timeline on OVO’s support system would have over 7,000 random entries! :)

LOL sooner you than me then!

Just had a webchat who inform me there is also a 6 week validation period before my meter readings (which they are getting) actually update my online usage and current billing.

Hopefully my 1st bill will be inline with my old SEB spend, and I can let the matter drop

Thank you once again👍

@Adeline it might not be the same issue as Mike, with that In Home Display (IHD) showing in the red. 

As BPLightlog mentioned:

In other words your usage hasn’t changed but the goal posts for what the IHD considers to be high usage has since switching to OVO. If that’s the cause, this topic outlines how to change the settings for the Smart Energy Tracker (if you have another IHD mode let us know):

So Tim from OVO, can you please tell me why my meter is constantly going into the red. For instance I have been out all morning, came home, had to wash my hands and instantly the meter went straight into the orange! The hot water tap was on less than a minute. Why is that?

When you mention the smart meter I’m going to assume it’s the hand held In Home Display device (IHD). We’re suggesting @Adeline that the target for what the IHD thinks is high usage might have changed since joining OVO. e.g where once a boiled kettle kept you in the green, now it goes into orange. That’s what we’re guessing as it’s unlikely a usage change or smart meter clocking fault. Can you let us know what IHD you have or share a picture?

Hi Tim at OVO. Yes when I say me smart meter I mean this which I realise is an IHD. It has been since we changed over to OVO so why does it go into the orange/red so frequently now where it didn't before? Does it mean it's more expensive? If you could just explain to me the reasons I would really appreciate it and perhaps not panic when it does go into the red.