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Rank 1
LesBooth20
Rank 1
March 9, 2023
Solved

Has my meter been enrolled onto the DCC?

  • March 9, 2023
  • 14 replies
  • 538 views

Currently with British Gas.

Had solar panels installed on 19th Jan 2023.

Immediately after that date the meter readings INCREASED by approx 50%

Br Gas *Edited by Mod* helpdesks were adamant that the meter readings were correct.

Now having a conversation via email with a Br Gas agent in the UK who takes the same stance.

Subsequent to my complaints the meter readings appeared to correct themselves on 19th February.

I am still having difficulty getting Br Gas to accept they overcharged me for the intervening period.

In my letter to them I asked for my Smet1 meter to be replaced with a Smet2 - they tell me that I have a Smet2 meter (picture attached)

*Edited by Mod* - when checking - it states it’s a Smet1. How can I tell if it has been upgraded remotely and if so when ?

Any help would be appreciated.

Thanks

Les Booth

 

Best answer by Jeffus

Updated on 21/08/24 by Shads_OVO

https://smartmetercheck.citizensadvice.org.uk/

14 replies

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J
Newcomer
jras2636
Newcomer
April 11, 2024

Hi,

I had a smart meter installed in 2018 by nPower (smets 1). Switched over to Ovo 3 years ago and ass expected lost smart functionality. Was not a huge problem to be fair. But now with invoative tariffs coming in i do feel that a working smart meter will start to make a difference. No idea when/if DCC will migrate my meter. IS there any way to ask for a swap to smets 2? Celarly no point in changing utlisation pattern to low demand times if it cant be tracked and reported back.

Any advice would be appreciated.

Shads_OVO
Retired Moderator
Shads_OVO
Retired Moderator
April 11, 2024

 Hi @jras2636,

 

Welcome to the forum. 

 

SMETS1 meters were expected to be migrated to DCC by September 2022. If yours hasn’t been yet then there may be an issue stopping this from happening. It may be worth contacting our support team who should be able to arrange a meter exchange appointment for you. 

 

This article may also be helpful:

 

 

 

UKKbnF7Jkn--bln2CFM4FCsYubeUXce0e9NE-60odiAxmMuk2WsgyhvbKV57A9ouUEsSV0XDB2ELEmxP1xYmHIMPPlHzIys30iXbJgNODmgHi6Nb72iG2mxQwVab2N6mZHHsyaBLBPUoKeBVeSrzPeoXCpVLjPTcZSe_y_wnDrF-3_px1qNQsLap9V5n52clAcAIhFlaQPRNHCtAhC-Ng3hBLkEMlxCniDB7aBGQpBxEqshbWhd93utINQSuJeym1OpxO0J5A9r_WPgk1gRiiVPCORLzcEu1sVK1jlBuWi-7O4

J
Newcomer
jras2636
Newcomer
April 16, 2024

 Hi @jras2636,

 

Welcome to the forum. 

 

SMETS1 meters were expected to be migrated to DCC by September 2022. If yours hasn’t been yet then there may be an issue stopping this from happening. It may be worth contacting our support team who should be able to arrange a meter exchange appointment for you. 

 

This article may also be helpful:

 

 

 

UKKbnF7Jkn--bln2CFM4FCsYubeUXce0e9NE-60odiAxmMuk2WsgyhvbKV57A9ouUEsSV0XDB2ELEmxP1xYmHIMPPlHzIys30iXbJgNODmgHi6Nb72iG2mxQwVab2N6mZHHsyaBLBPUoKeBVeSrzPeoXCpVLjPTcZSe_y_wnDrF-3_px1qNQsLap9V5n52clAcAIhFlaQPRNHCtAhC-Ng3hBLkEMlxCniDB7aBGQpBxEqshbWhd93utINQSuJeym1OpxO0J5A9r_WPgk1gRiiVPCORLzcEu1sVK1jlBuWi-7O4

Thank you. I will contact OVO support and find out. IS the dec 2022 deadline still valid. Saw elsewhere that the deadline was changed a couple of times

Blastoise186
Super User
Blastoise186Super User
Super User
April 16, 2024

Just so you know, if the migration of your meter fails for any reason and hits the deadline, you automatically become eligible for a free swap to SMETS2. OVO can check whether that’s relevant yet - just ask.

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd