Had Solar Panels and Storage Batteries installed- OVO now questioning low meter readings?

Forum|Forum|3 years ago
November 18, 2022
12 replies
1100 views

We have this year installed solar panels and storage batteries to supply an alternative 240 volt circuit to part of the house to reduce our electricity cost. This has worked out well and our electricty supplied by OVO has dramatically reduced. Now OVO on entering the latest meter reading is questioning our low meter readings.

Any advice on how we proceed with this? We have no issue with the company inspecting our meter or checking out our solar system.

Best answer by Emmanuelle_OVO

Updated on 08/08/24 by ChristopherS_OVO:

Hey @rodman,

Amazing that you’ve had new solar panels and storage batteries installed and that it’s dramatically reducing your usage.

I’ve added a badge to your Forum account 🙂

This is a interesting scenario, so thank you for a great thread! I’d advise contacting the Support, advising them of your situation and why your usage has dramatically reduced. They can then submit the readings on your behalf for the time being if you get an error message Online.

We can’t contact the industry to amend an estimated annual consumption (EAC) unfortunately, but we need readings to amend it. The Online Account will flag any readings that are vastly out of line as it’ll assume it’s customer error or the meter is faulty. But Support can over-ride this and leave a note on your account.

Hope this helps.