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October 17, 2022
Solved

Government support for oil fired heating and boilers - how will energy suppliers be delivering this?

  • October 17, 2022
  • 40 replies
  • 2420 views

Hi, 

 

The UK Gov has announced a payment for those single energy customers on oil fired heating apparently that's being delivered by energy suppliers but how is this going to work, OVO don't know I have an oil boiler, so what hapoens

 

Gary

Best answer by Emmanuelle_OVO

Updated on 28/06/23 by Abby_OVO

 

This scheme is now closed

 

Think you were eligible for the AFP but didn’t receive it? 

 

You can check on the GOV website here

 

If you check online, call the helpline:

 

Telephone: 0808 175 3287
Monday to Friday, 8am to 6pm
Find out about call charges

 

Government Payment for Alternative Fuels (like heating oil)

 

 

The Government has now confirmed details about how the ‘Alternative Fuel’ payments (AFP) will be made. This includes households without a direct relationship to an energy supplier. 

 

Information taken from the GOV website where you can find the latest updates on this topic

 

We have now received the supply numbers (MPANs) of eligible customers from The Department of Business Energy and Industrial Strategy (BEIS) and will be issuing a communication to these customers as soon as possible to inform them that they will receive the Alternative Fuel Payments (AFP) support.

 

AFP support will be issued as per the Energy Bills Support Scheme (EBSS) payments, so by either a payment to the customer's bank account, if paid by direct debit or as credit added to their energy account if they pay on demand.

 

For PAYG customers credit will be added directly to the customer's smart prepayment meter; or a cash voucher issued if it’s a traditional meter. We intend on adding a note to OVO customer accounts to make it clear that they have been deemed as eligible by BEIS. So if you don’t receive a communication from us, Support should be able to advise if you have been deemed eligible or not. 

 

We’re planning to start making these payments from 13 February, if you’re looking for more information on the AFP or on wider ‘Help For Households’ support schemes, can find this here

 

Energy bills support in England, Scotland and Wales will be via ‘EBSS Alternative Funding’ and ‘Alternative Fuel Payments’

 

  • The government is also providing a further £200 Alternative Fuel Payment (AFP) to help those households in England, Scotland and Wales who use alternative fuels such as biomass or heating oil to heat their homes this winter. Most households eligible for the AFP support in UK, will receive the payment automatically via their electricity supplier in February, with no need to take any action.
  • However, households who will need to apply for the AFP, for example because they do not have a relationship with an electricity supplier, will be able to do so in February, through the same GOV.UK portal as the one that will be used to apply for support under the EBSS Alternative Funding scheme.

 

Online applications will open in January for households in England, Scotland and Wales who are eligible for the £400 EBSS Alternative Funding to submit their details, alongside a helpline for those without online access. Payments to households that meet the eligibility criteria – including people who get their energy through a commercial contract or who are off-grid – will be made by local authorities in Great Britain. This is likely to include:

 

  • care home residents
  • residents of park homes
  • tenants in certain private and social rented homes
  • homes supplied via private wires
  • residents of caravans and houseboats on registered sites
  • farmers living in domestic farmhouses
  • off-grid households”

 

 

Additional support is available for customers who may be struggling with their bills:

 

Customer support package and where to apply

Warm Home Discount

What to do if I can’t afford my energy bills? 

Energy Bills Support Scheme

40 replies

Newcomer
January 16, 2023

Hi Tim_OVO - so, have you managed to discover how OVO will establish which of us qualifies for the £200 payment that becomes due in February? 

 

we all need to keep pushing them on this - it’s not good enough...

Newcomer
January 17, 2023

I have an oil fird boiler and an Ovo account for my electricity

I understand Ovo make the alternative fuel payment to my account BUT how does Ovo know I have an oil supply? Do I have to complete anything for Ovo?

Jeffus
Rank 20
Rank 20
January 17, 2023

@Joannehiscock the latest update from the government is that you won't need to apply in the majority of cases and the £200 money will start to be paid from 1st February via your electricity supplier. 

There isn't yet any more information available unfortunately about timing or the process. The government have taken a long time to sort out unfortunately. 

Asking your local MP to push for more  information to be published may be worth a go. 

 

Emmanuelle_OVO
Retired Moderator
Retired Moderator
January 18, 2023

Hey @Sussex Phil and @Madmjh,

 

The government advise isn’t clear on that yet. For all information on what they have outlined so far, check out the GOV website.

Renewable Energy? Big Fan.
Newcomer
January 18, 2023

Does OVO have any active role in this or are you just waiting for civil servants to sort it all out?  Are you involved in any consultations with government or do you have any proposals as to how alternative fuel users can be verified prior to you issuing payments? 

Blastoise186
Super User
Super User
January 18, 2023

I don’t think OVO can do much until the government finally figures it out.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Retired Moderator
Retired Moderator
January 19, 2023

Hey @Sussex Phil,

 

It’s a government scheme, so as with the Energy Bills Support Scheme and the Energy Price Guarantee we’re awaiting more information from Government.

 

I’d advise keep checking back on the GOV website and I will make sure this thread is updated once we have more information. 

 

Hope this helps. 

Renewable Energy? Big Fan.
Newcomer
March 1, 2023

As its March and I have’nt seen any new information, I did a longer trawl through the GOV.UK site. I read the  Domestic Alternative Fuel Payment(AFP) information for electricity suppliers document, from January 2023, this includes a method for identifying customers eligible for the alternative fuel supply grant. The document contained a link to a spreadsheet of postcodes where there is no gas supply.  I was dismayed to find that my postcode is not on the list, even though I live in a 200 year old house in a village where there is no gas supply! Has anyone started to receive payments, I have heard that EON have started to implement AFP.

BPLightlog
Super User
Super User
March 1, 2023

If you were not notified of an automatic payment, it looks like you will have to apply although the form to do this is not on line yet https://www.gov.uk/get-help-energy-bills/alternative-fuels

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Jeffus
Rank 20
Rank 20
March 6, 2023