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Rank 1
October 17, 2022
Solved

Government support for oil fired heating and boilers - how will energy suppliers be delivering this?

  • October 17, 2022
  • 40 replies
  • 2420 views

Hi, 

 

The UK Gov has announced a payment for those single energy customers on oil fired heating apparently that's being delivered by energy suppliers but how is this going to work, OVO don't know I have an oil boiler, so what hapoens

 

Gary

Best answer by Emmanuelle_OVO

Updated on 28/06/23 by Abby_OVO

 

This scheme is now closed

 

Think you were eligible for the AFP but didn’t receive it? 

 

You can check on the GOV website here

 

If you check online, call the helpline:

 

Telephone: 0808 175 3287
Monday to Friday, 8am to 6pm
Find out about call charges

 

Government Payment for Alternative Fuels (like heating oil)

 

 

The Government has now confirmed details about how the ‘Alternative Fuel’ payments (AFP) will be made. This includes households without a direct relationship to an energy supplier. 

 

Information taken from the GOV website where you can find the latest updates on this topic

 

We have now received the supply numbers (MPANs) of eligible customers from The Department of Business Energy and Industrial Strategy (BEIS) and will be issuing a communication to these customers as soon as possible to inform them that they will receive the Alternative Fuel Payments (AFP) support.

 

AFP support will be issued as per the Energy Bills Support Scheme (EBSS) payments, so by either a payment to the customer's bank account, if paid by direct debit or as credit added to their energy account if they pay on demand.

 

For PAYG customers credit will be added directly to the customer's smart prepayment meter; or a cash voucher issued if it’s a traditional meter. We intend on adding a note to OVO customer accounts to make it clear that they have been deemed as eligible by BEIS. So if you don’t receive a communication from us, Support should be able to advise if you have been deemed eligible or not. 

 

We’re planning to start making these payments from 13 February, if you’re looking for more information on the AFP or on wider ‘Help For Households’ support schemes, can find this here

 

Energy bills support in England, Scotland and Wales will be via ‘EBSS Alternative Funding’ and ‘Alternative Fuel Payments’

 

  • The government is also providing a further £200 Alternative Fuel Payment (AFP) to help those households in England, Scotland and Wales who use alternative fuels such as biomass or heating oil to heat their homes this winter. Most households eligible for the AFP support in UK, will receive the payment automatically via their electricity supplier in February, with no need to take any action.
  • However, households who will need to apply for the AFP, for example because they do not have a relationship with an electricity supplier, will be able to do so in February, through the same GOV.UK portal as the one that will be used to apply for support under the EBSS Alternative Funding scheme.

 

Online applications will open in January for households in England, Scotland and Wales who are eligible for the £400 EBSS Alternative Funding to submit their details, alongside a helpline for those without online access. Payments to households that meet the eligibility criteria – including people who get their energy through a commercial contract or who are off-grid – will be made by local authorities in Great Britain. This is likely to include:

 

  • care home residents
  • residents of park homes
  • tenants in certain private and social rented homes
  • homes supplied via private wires
  • residents of caravans and houseboats on registered sites
  • farmers living in domestic farmhouses
  • off-grid households”

 

 

Additional support is available for customers who may be struggling with their bills:

 

Customer support package and where to apply

Warm Home Discount

What to do if I can’t afford my energy bills? 

Energy Bills Support Scheme

40 replies

Firedog
Super User
Super User
December 21, 2022

Last week, they were saying the funding would come ‘in the New Year’. Now, they’re saying “Most households eligible for the AFP support in Great Britain, will receive payment automatically via their electricity supplier in February, with no need to take any action.“ 

That’s from the same page, extraneous comma included.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 9
December 21, 2022

In other words - don’t hold your breath, government not really interested AFP.

Rank 2
December 21, 2022

Yeah I heard this yesterday from the oil supplier websites. Unfortunatly they still don’t know: How will my electricity supplier know that I qualify for this payment? I’ve bought my oil supply for the winter and I’ve kept the receipt but what if I have to get something extra from the oil supplier to present to OVO to qualify?

 

regards

PhilipJ

 

Tim_OVO
OVO Staff
OVO Forum Legend
December 21, 2022

Two topics on this recently. It’s on my list to check and come back here with a update!

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Newcomer
January 9, 2023

I am a customer of OVO. I heat my house with heating oil. I understand that my electricity account will receive a credit of £200 but cannot find out how I could make a claim. Help?

 

Newcomer
January 9, 2023

Thank you but how will OVO or government know that I use oil.

BPLightlog
Super User
Super User
January 9, 2023

There’s more about it here but I’m not sure if there’s any definitive statement about how this is signalled so far. 
 

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
January 9, 2023

So government decide that help is appropriate. They confirm that electricity suppliers will make the payments but have no idea how to organise. Not good.

 

BPLightlog
Super User
Super User
January 9, 2023

So government decide that help is appropriate. They confirm that electricity suppliers will make the payments but have no idea how to organise. Not good.

 

@Firedog did you find anything else about this?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
January 9, 2023

Nor sure what you mean?