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Hesse12345
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April 8, 2024
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Fordpass charge anytime not working

  • April 8, 2024
  • 44 replies
  • 1686 views

Hello

 

Like most people in this forum, I've recently started having issues with my Ford MachE using charge anytime.

 

I seen on another thread we're hopeful to have an update today, can anyone confirm if we've a resolution.

Ill simply have no other option but to leave and join one of the company's offering a discounted EV

Best answer by Chris_OVO

Updated on 04/11/25 by Chris_OVO:

Charge Anytime update: We’re sorry, we can't offer Charge Anytime through Ford anymore

 

Since Ford blocked third party access to their vehicle data, we've been working closely with them to find a solution so you can keep Charge Anytime. 

 

Unfortunately, we now know that Ford won't be able to provide a solution for the foreseeable future. So you won’t be able to get our Charge Anytime rate of 7p per kWh through Direct to Vehicle smart charging. This means you’ll pay your standard electricity unit rate for all EV charging.

 

We’ll disconnect your vehicle from your Charge Anytime account on 31 July, so you’ll no longer have access to your charging history from that date. We know this is really disappointing, and we’re sorry we’ve not been able to find a solution for you. 

 

Please note, this affects all energy suppliers, not just OVO. 

 

You might be able to get Charge Anytime through a compatible charger – please see below for more details. 

 

We’ve added £25 credit to all our affected customers’ accounts  

To say sorry, we’ve added £25 energy credit to our affected customers’ energy accounts. If you’ve been affected, you’ll see this credit on your next bill. 

 

You could keep Charge Anytime via a compatible charger

If you have a compatible Indra Smart PRO or Hypervolt Home charger, you can still get Charge Anytime. Just follow these steps:

 

  • Remove Charge Anytime from your account. To do this, go to the Charge Anytime app, select your green user icon, and click delete account. 
  • Delete the app from your phone.
  • Sign up to Charge Anytime again, using your charger details.

 

If you don’t have one of these compatible chargers, we could install one for you. Head over to our website for more information. 

 

Some Andersen chargers will also be compatible with Charge Anytime soon. Check if yours will be compatible on our website. 

 

If you have any questions about this change, you can contact Ford via their website. 

 

Thanks

The OVO Team

 

44 replies

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Hesse12345Author
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May 21, 2024

Does Ovo plan on doing anything around Mays bill, like the did in April? 

Chris_OVO
Community Manager
Chris_OVO
Community Manager
May 22, 2024

Hey @Hesse12345,

 

I’ve reached out to the team and asked them but we don’t currently have any news on this yet. I’ll get back to you as soon as I know more 🙂

Renewable energy jokes never get old.
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Hesse12345Author
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May 22, 2024

Thanks Chris. Its getting quite frustrating now that you're at the detriment of Ford, which dont appear to be bothered. Yet we're paying a rate we didn't agree 

Chris_OVO
Community Manager
Chris_OVO
Community Manager
May 22, 2024

I completely understand your frustration and agree with what you’re saying. I know how hard the team is working to resolve this, and it’s frustrating not to have more regular updates to share. Hopefully, the team will get back to us with more information on whether a new goodwill payment will be available in May. We’ll update the thread with any new information.

Renewable energy jokes never get old.
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Hesse12345Author
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June 3, 2024

Thats the month of May complete on full rate for my EV charging. 

I appriciate OVO is caught in the middle, but you now need to make a decision on whether you're going to continue advertising something you're not able to offer. 

Compensation for May?

 

Prospect of being credited back the EV charges once the issje is resolved?

 

All gone very quiet 

Blastoise186
Super User
Blastoise186Super User
Super User
June 3, 2024

I now have direct contacts at Ford, as it so happens in the FordPass Team itself. They’ve confirmed to me that Ford and OVO are actively collaborating on developing an official, fully supported - and fully authorised - FordPass + Charge Anytime integration, and that OVO is next on the list of Charging Integrations to be activated officially - I’m told it’s literally at the top of that list.

As for OVO’s side? Ford has been temporarily de-listed from the Charge Anytime Supported EV’s list for a couple of months now and all references I can find have been changed to reflect this. It will only be re-added once the “V2” integration is ready to go.

OVO has also stated an intention to backpay ALL missing credits in bulk once FordPass and Charge Anytime are playing nice again as long as the required data can be retrieved. Please bear in mind that this would take an awful lot of number crunching to pull off, so it may not be 100% done immediately. However, you MUST be on-supply to receive these - if you leave before the distribution starts, OVO probably won’t be able to issue the credits at all. Caveat Emptor, as they say.

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Hesse12345Author
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June 4, 2024

Thats great and you sound confident, however I do need to question why OVO are not honoring at GW for May?

 

Im around £300 out of pocket, £275 with the previous £25 gw.

 

You must appriciate, this isn't acceptable 

Chris_OVO
Community Manager
Chris_OVO
Community Manager
June 4, 2024

Hey @Hesse12345, 

 

I appreciate your frustrations and we’re doing everything within our power to resolve this.

 

Thats great and you sound confident, however I do need to question why OVO are not honoring at GW for May?

 

It's still under consideration by the team, but I'd like to emphasise that the previous goodwill payment was offered as a thank-you for your loyalty and wasn't to be taken as a monthly commitment from us. Once more information is available, we'll update the relevant threads. 😊 

Renewable energy jokes never get old.
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Hesse12345Author
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July 1, 2024

2 months have passed and no official update. 

 

@Blastoise186 anything to report?

 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
July 2, 2024

Unfortunately there are no internal updates, for the latest advice please see the ‘best answer’ on this topic @Hesse12345. 

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