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Jackie007
Rank 1
Jan 12, 2025 10:06 PM UTC
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Fixed plan start date? Renewed in January but current plan expires in March?

I have just been offered new OVO fixed plan deals. My current fixed plan runs out in March so my question is: If I choose a new  fixed plan now (January) will it start right away or will it not start until March when my current one runs out?

Blastoise186
Blastoise186Best Answer
Super User
Jan 12, 2025 10:39 PM UTC

Updated on 18/08/25 by Emmanuelle_OVO:

Howdy ​@Jackie007 !

In this situation, the NEW tariff would be secured and guaranteed immediately, but the start date would be set for March, the day after your existing deal runs out.

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4 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
Jan 12, 2025 10:39 PM UTC

Updated on 18/08/25 by Emmanuelle_OVO:

Howdy ​@Jackie007 !

In this situation, the NEW tariff would be secured and guaranteed immediately, but the start date would be set for March, the day after your existing deal runs out.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    Jan 13, 2025 1:41 PM UTC

    Hey ​@Jackie007 

     

    Good question, and I’m glad to see Blastoise186 has already stopped by to help out on this one!

     

    Hopefully that’s been helpful to you. When you go through with a new tariff, the confirmation would also show you the start date as a reminder of when it kicks in.

     

    Let us know if there’s anything else we can help with.😊

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    Jackie007Author
    Rank 1
    Jan 13, 2025 9:53 PM UTC

    Thank you, this has been helpful.

      Nukecad
      Super User
      NukecadSuper User
      Super User
      Jan 14, 2025 9:34 AM UTC

      Hi ​@Jackie007 

      I believe that what has been stated up to now is what happens by default if/when you renew a fix online.
      Step 4 here:

      https://www.ovoenergy.com/help/article/contract-renewals

      However if you do want the new plan to start straight away.
      Rather than doing it yourself online, if you contact support to ask for the switch to the new fixed tariff making it clear that you want to start the new fix ‘now’ (well the next day) they should be able to arrange that too.

      Out of beer error >>>> Recovering memory.
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