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ChrisMac
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October 2, 2023
Solved

Electric smart meter not sending readings but gas is?

  • October 2, 2023
  • 125 replies
  • 4247 views

Hi, 

Any idea why my gas meter sends smart reading but electric doesn’t? 
 

Best answer by Emmanuelle_OVO

Updated on 31/03/25 by Ben_OVO:

You can view your smart meter readings via your online account or app. If your readings are estimated then your smart meter might not be working, and you’ll need to send a smart meter health check to our Support Team. You can find out more about this here, and in these previous Forum topics:

 

 

Hey @ChrisMac,

 

That’s a shame Hugo also can’t communicate with your meter. 

 

The timeframe for the smart metering team to investigate the issue and contact you is 45 working days. Within this time they will attempt to fix the issues with the meter remotely, if they’re unable to do so they’ll contact you to book in an engineer appointment. 

 

If you’re concerned the support team may not have received your smart meter health check I'd advise contacting them via webchat to check. 

125 replies

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C
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ChrisMacAuthor
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October 19, 2023

Ok, I extracted 19E5002221

Serial number matches what’s on Ovo bills. 

Blastoise186
Super User
Blastoise186Super User
Super User
October 19, 2023

Just had a thought. theunknowntech had left some notes for me on Discord regarding S2 EDMI meters a while ago. Apparently it’s quite common for them to lose their read schedules/billing calendars which gives the impression that it’s not sending readings.

It may be as simple as forcing down the SMETS Command for updating the read schedules. If that’s not been used yet, it’d be worth a shot.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    C
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    ChrisMacAuthor
    Rank 2
    October 19, 2023

    Just had a thought. theunknowntech had left some notes for me on Discord regarding S2 EDMI meters a while ago. Apparently it’s quite common for them to lose their read schedules/billing calendars which gives the impression that it’s not sending readings.

    It may be as simple as forcing down the SMETS Command for updating the read schedules. If that’s not been used yet, it’d be worth a shot.

    How do we action that then? 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 19, 2023

    It can be attempted by the Support Team. What’s also curious that it’s been a very common issue seen a lot with EDMI meters that Eon were using. Not sure if that’s a connection though.

    Have a word with the Support Team tomorrow. They should be able to run that command.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      C
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      ChrisMacAuthor
      Rank 2
      October 19, 2023

      It can be attempted by the Support Team. What’s also curious that it’s been a very common issue seen a lot with EDMI meters that Eon were using. Not sure if that’s a connection though.

      Have a word with the Support Team tomorrow. They should be able to run that command.

      Okay

      Can anyone on support get this carried out?

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 19, 2023

      I think so. If they can’t, they can get second line to run it.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      C
      Rank 2
      ChrisMacAuthor
      Rank 2
      October 19, 2023

      I think so. If they can’t, they can get second line to run it.

      Okay thanks again 

      C
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      ChrisMacAuthor
      Rank 2
      October 20, 2023

      Todays update, used Ovo chat to ask for Blastoise186 fix to be carried out.

      Got case ref 21381971 amended 

       

        Abby_OVO
        Community Manager
        Abby_OVO
        Community Manager
        October 20, 2023

        Hey @ChrisMac 

         

        Sorry to hear about the issues you’ve been having. 

         

        It looks like Blastoise186 has steered you in the right direction to have the Support Team work on this. Hopefully they can get the issue resolved soon, and you can get onto Power Move for the the remainder of the Autumn Challenge.

         

        Keep us updated with how things go with this.

        Currently Playing: She's Electric
        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        October 20, 2023

        It looks like Blastoise286 has steered you in the right direction to have the Support Team work on this.

        Blastoise286??? Who is this imposter??? XD

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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