Electric smart meter not sending readings but gas is?

Hey @ChrisMac 

Yes, this will go through to the Support Team, and they’ll be in touch to let you know what they’ll be doing to get things fixed.

They did come out last year to fix but all they managed to do was break the anti-tamper wire on main fuse and break the loop where the wire goes through. So guess he just yanked fuse out!! Hopefully they have improved. 

Still not heard anything from them yet.

Hey @ChrisMac 

Sorry to hear that, I know it can take them a bit of time but they should pick that up soon and be in touch.

Regarding the anti-tamper etc previously being broken, we don't know the details of the report and what the engineer actually did and why, but if you have any concerns over the safety of the meter set up or the cables coming from the main fuse you should contact Support Team to discuss that. If it's the main fuse itself, it would be the DNO and if you feel anything has been done badly by an OVO engineer this should be discussed with our Support Team so it can be resolved as soon as possible.

Hi @ChrisMac

If you haven't already you could try one of the ofgem regulated 3rd party apps to see if any of them can see the electricity readings

This is one quite a lot of regular posters use for example 

https://hugoenergyapp.co.uk/

Do you have an IHD In Home Display? If so, is that displaying the readings? 

It is worrying this has been going on so long and ovo have already been out last year to try and fix it.

      "They did come out last year..." 

The original issue you raised definitely should have not been closed by OVO as clearly OVO  can see they are not getting readings.

Something has gone wrong with the OVO processes as well as your meter issues, and potentially I should say an ovo engineer doing something questionable and dangerous. 

If you don't hear back from ovo this week I would consider putting in a complaint as this has been going on since last year. I don't think anyone would think that is an acceptable timeframe. 

https://www.ovoenergy.com/feedback

Feel free to keep posting your progress as one of the regular posters may always be able to offer some useful advice 

Thanks for the feedback. The meters were fitted by Eon and I am sure both were sending readings when I first joined Ovo. 
Will put in a complaint as you suggest. 

Hi all

I installed Hugo as suggested but after waiting over 24 hours it returned no data! 
 

Yep @Emmanuelle_OVO something has gone wrong as the 45 days has turned into over a year for the customer and an ovo engineer came out last year and it still isn't fixed. 

Am not having a go at you 😊

Hi Emmanuelle,

Seems my electric Smet2 meter fitted by Eon has never sent smart readings to Ovo.

I was hoping to give The Power Move Autumn Challenge ago but without a fully working meter that won’t be possible?

Do you think this issue is causing the problem still? Extract from Ovo email
I apologise, when you switched to us in 09/10/2020, it seems we had your old electricity meter details. I have now updated your meter details correctly and have billed you up to date. Your statement will be viewable through your online account within 24 hours.

ref 09487263 raised on your old billing system.

engineer did come out 6 October think in 2021? All he did was pull main fuse and spoke to Ovo.

Bottom line everything does seem to be in order except that the app and web portal show meter not sending smart readings. I did mention this anomaly to engineer but it seemed to fall on deaf ears. 

Regards

Chris McIntosh