Skip to main content
Rank 1
trekkerval
Rank 1
May 23, 2025 12:00 PM UTC
Solved

Elec Meter Initialisation message on my In Home Display

A new message has appeared on my In Home Display, saying “Elec Meter Initialised - press OK to confirm”. My OVO account says they are receiving my smart meter readings successfully. I had smart meters for gas and electric installed Oct 2024. Why has this message appeared? Thans in advance

Nukecad
NukecadBest Answer
Super User
May 23, 2025 3:34 PM UTC

It can sometimes happen if the communications temporarily ‘drop out’ for whatever reason.

Eg. I've had it following power outages, even ones that were only a brief flicker of the lights.

Any disruption of power or communications to the coms hub on top of the meter, or to your In Home Device itself, can cause a new “Initialised” or “Connected” message to be shown on the IHD.

Out of beer error >>>> Recovering memory.
View in thread

4 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
May 23, 2025 1:07 PM UTC

Hi ​@trekkerval , if your meters are communicating, it’s likely that the message is old or was delayed. 
The IHD isn’t part of the link for your readings simply trying to provide a visual summary for you.

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
Nukecad
Super User
NukecadSuper UserBest Answer
Super User
May 23, 2025 3:34 PM UTC

It can sometimes happen if the communications temporarily ‘drop out’ for whatever reason.

Eg. I've had it following power outages, even ones that were only a brief flicker of the lights.

Any disruption of power or communications to the coms hub on top of the meter, or to your In Home Device itself, can cause a new “Initialised” or “Connected” message to be shown on the IHD.

Out of beer error >>>> Recovering memory.
    Rank 1
    trekkervalAuthor
    Rank 1
    May 25, 2025 11:13 AM UTC

    Thanks for these replies, both very helpful and now I know what’s going on - I can just press OK to get rid of the message it seems. Best wishes

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      May 26, 2025 12:45 PM UTC

      Hey ​@trekkerval,

       

      Glad to hear that you found the above answers helpful 😃

       

      I’ve left an article below with more information on in home displays which could also be useful.

       

      Please feel free to ask any follow-up questions you may have.

      Renewable energy jokes never get old.
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd